Karama M. Mahdi
Woodbridge,VA
Summary
Customer-focused professional with 18+ years of experience in high-volume retail and banking environments, seeking a cashier or sales associate position. Skilled in point-of-sale operations, customer service, inventory management, and handling financial transactions with accuracy and integrity. With over 18 years of experience in cashiering, retail sales, and customer service. Highly proficient in POS systems, cash handling, and transaction processing. Strong interpersonal and communication skills, with a proven ability to resolve customer issues. Able to train, lead, and support retail teams in achieving sales goals.
Overview
27
27
years of professional experience
Work History
Assistant Manager
Sunglass Hut
Woodbridge, USA
11.2021 - Current
- Lead daily operations, including sales floor supervision, opening/closing duties, and shift scheduling.
- Process high-volume transactions while maintaining accuracy and professionalism.
- Train and mentor sales staff on customer service practices and POS usage.
Sales Lead
Easy Spirit
Woodbridge, USA
08.2015 - Current
- Managed team performance on the sales floor and ensured consistent customer satisfaction.
- Conducted end-of-day cash reconciliation and daily reporting.
Supervisor
Brooks Brothers
Woodbridge, USA
08.2021 - 11.2021
- Oversaw cashier operations and provided support for daily retail transactions.
- Ensured compliance with company standards in inventory control and visual merchandising.
Sales Associate
Chico’s
Woodbridge, USA
11.2016 - 05.2019
- Delivered exceptional service to customers and contributed to store sales goals.
- Handled returns, exchanges, and customer inquiries with care and professionalism.
Cashier & Customer Service
Kasper
Woodbridge, USA
11.2014 - 08.2015
- Operated POS system efficiently and accurately for purchases, returns, and exchanges.
- Maintained cleanliness and organization of cashier station.
Sales Lead
G Street Fabrics
Falls Church, USA
11.2010 - 06.2015
- Assisted customers in product selection and provided detailed information about promotions.
- Ensured shelves and displays were stocked and organized.
Cashier & Teller
Assalam Bank
Baghdad, Iraq
01.1998 - 06.2006
- Processed deposits, withdrawals, and customer payments.
- Maintained accurate records of daily transactions.
Education
Bachelor’s Degree - Accounting
Baghdad University
Baghdad, Iraq01.1996
Associate Degree - Electronic Accounting
Baghdad Technology Institute
Baghdad, Iraq01.1991
Skills
- Point of Sale (POS) operation
- Cash handling and financial transactions
- Refunds, returns, and exchanges
- Customer engagement and retention
- Inventory control and stock replenishment
- Team collaboration and support
- Attention to detail
- Conflict resolution and problem solving
- Time management
- High level of integrity
- Decision making and prioritization
Languages
- Native Arabic Speaker
- Fluent in English
Timeline
Assistant Manager
Sunglass Hut
11.2021 - Current
Supervisor
Brooks Brothers
08.2021 - 11.2021
Sales Associate
Chico’s
11.2016 - 05.2019
Sales Lead
Easy Spirit
08.2015 - Current
Cashier & Customer Service
Kasper
11.2014 - 08.2015
Sales Lead
G Street Fabrics
11.2010 - 06.2015
Cashier & Teller
Assalam Bank
01.1998 - 06.2006
Bachelor’s Degree - Accounting
Baghdad University
Associate Degree - Electronic Accounting
Baghdad Technology Institute
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