Karamoko Fatim Ouattara
20214 Lea Pond Place,MD
Summary
Dynamic leader with a proven track record at Chopt Salad, excelling in P&L management and fostering team unity. Mastered operations optimization, achieving significant cost savings while enhancing team productivity and customer satisfaction. Skilled in leadership and efficient multi-tasking, consistently surpassing goals through strategic planning and problem resolution.
Overview
10
10
years of professional experience
Work History
General Manager
Chopt Salad
01.2021 - 01.2024
- Managed budget implementations, employee reviews, training, schedules, supervising staff including hiring and training to ensure proper coverage and productivity.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Build a culture of strong focus on and appreciation for food safety and quality.
- Responsible of managing food COGS, Labor, payroll and Inventory.
- Interacted with guest to ensure highest level of customer service was provided and resolved customer complaint in a timely manner.
- Lead by example in all things
Assistant Manager
Chopt Salad
04.2019 - 01.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained clean, safe, and organized store environment to enhance customer experience.
- Developed strong working relationships with staff, fostering positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Shift Supervisor
Chopt Salad
06.2015 - 04.2019
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
Cashier
Chopt Salad
07.2014 - 06.2015
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Education
GED -
Montgomery College
Germantown, MD03.2024
Skills
- Leadership and team building
- Problem Resolution
- Operations and Time Management
- Training ,Coaching and Development
- Team Player
- Efficient multi-tasker
- P&L Management
- Labor Cost Controls
- Consistently meet goals
Timeline
General Manager
Chopt Salad
01.2021 - 01.2024
Assistant Manager
Chopt Salad
04.2019 - 01.2021
Shift Supervisor
Chopt Salad
06.2015 - 04.2019
Cashier
Chopt Salad
07.2014 - 06.2015
GED -
Montgomery College
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