Summary
Overview
Work History
Education
Skills
Languages
Timeline
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KARAMVIR KAUR

O'Fallon,MO

Summary

Enthusiastic and detail-oriented IT project coordinator with a Bachelor of Science degree and over 10 months of experience in the IT industry. Also, gained valuable Corporate Event planning experience while working in the company. Proficient in time management and communication, dedicated to assisting project managers in task execution.

Overview

7
7
years of professional experience

Work History

Business Systems Analyst/Coordinator

Charter Spectrum
09.2023 - Current
  • Supported internal customers with IT intake tickets in JIRA relating to new enhancements or bug fixes.
    Assisted in the onboarding of new contractor team members by creating software access tickets and assigning new laptops & cubicle. Assessed business requirements to create focused solutions.
  • Created an onboarding guide for new hires to help them get acquainted with the current team's processes, applications, and points of contact. Tracked feedback at all levels and researched resolutions for common concerns.
  • Worked in Agile delivery model, Lead the daily stand ups in case of scrum master absence to assist the project team. Managed multiple projects simultaneously, consistently meeting deadlines while maintaining a high standard of quality workmanship.
  • Assisted project manager with schedule tracking and budget tracking. Monitored employee tasks to gauge business functions and inefficiencies.
  • Assistant product manager in setting up Pl sessions with various business stakeholders for creation of the product backlog roadmap.
  • Collaborated with cross functional teams to gather status information on intake tickets for the business requestors.
  • Created offboarding tickets to restrict network access after offboarding contractors and gathered equipment and badges.
  • Assisted in the scheduling of meetings and tracking of action items assigned by the project manager with cross-functional teams for resolution.
  • Provided assistance to project managers in creating dashboards and reporting on project activity.
  • Assisted contractors & employees with any software & hardware tickets with the internal procurement department.
  • Design contracts with special services, collect fees, and book venues for events.
  • Organized materials, cleaned facilities and set up equipment to prepare for events.
  • Managed budget for multiple local events.
  • Cultivated and maintained positive relationships.
  • Researched and identified potential venues for events and negotiated contracts.
  • Developed creative and engaging activities to ensure maximum attendance and satisfaction.
  • Coordinated with catering staff to ensure smooth transitions of event services.

Manager of Operations

Lancome
11.2021 - 09.2023
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
  • Ensured compliance with industry regulations, maintaining a safe working environment for staff members.
  • Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
  • Optimized inventory control procedures to minimize stockouts and excess inventory levels.
  • Created and executed strategic plans aimed at increasing profitability while maintaining exceptional customer service standards.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
  • Collaborated with other department heads to align organizational goals and maximize efficiency across all departments.
  • Assessed risk factors within the business environment proactively, implementing contingency planning measures accordingly as needed to mitigate potential disruptions or setbacks in daily operations proceedings.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Increased profit by streamlining operations.
  • Directed initiatives to improve work environment, company culture or overall business strategy.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.

Security Manager

Securitas Security Services USA
07.2021 - 11.2021
  • Managed a team of security personnel, providing regular training for improved performance and professional growth.
  • Oversaw team of security officers and managed scheduling and performance evaluations.
  • Maintained detailed records of security incidents, enabling proper analysis for future preventative measures.
  • Continuously updated knowledge on evolving security trends and best practices, incorporating relevant strategies to maintain a safe facility.
  • Kept team compliant with security protocols and appearance standards.
  • Monitored building access, ensuring only authorized personnel were granted entry into secure areas of the facility.
  • Coordinated protective service operations with other emergency response agencies.
  • Organized successful large-scale events, coordinating with multiple stakeholders to ensure optimal safety conditions for attendees and staff members alike.
  • Submitted documentation for weekly payroll, managed schedules, and enforced policies.
  • Collaborated with law enforcement agencies to streamline information sharing during investigations and emergency situations.
  • Moved around different security stations and vital areas to check on officers and adjust workflow to cover changing needs.
  • Implemented cybersecurity measures to protect sensitive company data from external threats and unauthorized access.
  • Developed improved training methods with focus on public safety and officer awareness.
  • Analyzed security threats and risks and developed mitigation strategies to reduce potential losses.

Asset Protection Associate

JCPenney
09.2021 - 10.2021
  • Patrolled store departments to check for suspicious activities.
  • Controlled reduction of loss inventory by protecting company assets.
  • Monitored and analyzed customer behavior to identify and respond to potential theft and fraud incidents.
  • Wrote reports outlining activities and results.
  • Utilized security systems and CCTV to monitor store activities and detect possible security incidents.
  • Collaborated with store management to develop targeted action plans addressing high-risk areas and items.
  • Improved store safety for employees and customers through regular risk assessments and hazard identification.
  • Conducted internal investigations, interviewing staff members suspected of theft or misconduct to determine appropriate actions.
  • Increased awareness of potential risks among staff members through ongoing communication, fostering a culture of vigilance against theft and fraud.
  • Developed strong relationships with local law enforcement agencies, enhancing collaboration efforts in combating retail crime trends within the community.
  • Maintained a secure environment by conducting thorough surveillance, floor patrols, and CCTV monitoring.
  • Contacted local authorities and apprehended shoplifters.
  • Checked CCTV for evidence of shoplifting.
  • Implemented loss prevention strategies and programs to minimize shrinkage.
  • Ensured compliance with company policies by auditing operational procedures and providing constructive feedback to improve overall performance.
  • Kept patrons and employees safe and from criminal activity.

Assistant Operations Supervisor

Sephora
11.2017 - 06.2021
  • Streamlined operations by implementing efficient workflow processes and procedures.
  • Drove results through communication, collaboration and accountability.
  • Maintained safety standards in the workplace, resulting in fewer accidents and injuries.
  • Contributed to company growth by actively participating in strategic planning sessions.
  • Supported cross-functional teams in their efforts to streamline business processes.
  • Increased employee retention with targeted training programs and performance evaluations.
  • Developed strong relationships with vendors to ensure optimal pricing and timely delivery of supplies.
  • Maximized productivity by creating and maintaining a well-organized work environment.
  • Collaborated with management to establish goals and objectives for the department, tracking progress towards their achievement.
  • Coordinated staff scheduling, maximizing efficiency while minimizing overtime expenses.
  • Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
  • Compiled training materials for new employees and tracked skill development.
  • Encouraged and promoted ideas aligned to business needs and benefits.
  • Tracked company equipment, tools and technology to manage inventory.
  • Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
  • Increased customer satisfaction and grew business by maintaining close relationships with customers.
  • Coordinated project workflows for departments.
  • Led improvement initiatives to advance operational efficiencies and increase revenue.
  • Built relationships with customers and managed accounts to drive revenue and profit.
  • Conducted performance reviews each quarter, offering praise and recommendations for improvement.
  • Oversaw loading and unloading of packages in warehouse.
  • Created and implemented strategies for improving operational efficiency and accuracy.
  • Interpreted work order information and specifications to plan, schedule and complete jobs precisely.
  • Managed internal operational standards and productivity targets.

Education

Bachelor of Science - Criminology & Criminal Justice

University of Missouri - St Louis
St Louis, MO
12.2022

Skills

  • Requirements Gathering
  • Cross-Functional Collaboration
  • Stakeholder Relations
  • Process Documentation
  • Project Coordination
  • Schedule Coordination
  • Attention to Detail
  • Budget Management
  • Team Oversight
  • Professional Networking
  • Strategic Planning
  • Creativity

Languages

Punjabi
Professional Working
Hindi
Professional Working

Timeline

Business Systems Analyst/Coordinator

Charter Spectrum
09.2023 - Current

Manager of Operations

Lancome
11.2021 - 09.2023

Asset Protection Associate

JCPenney
09.2021 - 10.2021

Security Manager

Securitas Security Services USA
07.2021 - 11.2021

Assistant Operations Supervisor

Sephora
11.2017 - 06.2021

Bachelor of Science - Criminology & Criminal Justice

University of Missouri - St Louis

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KARAMVIR KAUR