Summary
Overview
Work History
Education
Skills
Websites
Key Clients
Global Exposure
Awards
Additional Information
Timeline
Generic

KARAN BAROKA

Woodbridge,VA

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

8
8
years of professional experience

Work History

Store Supervisor

7-eleven
06.2024 - Current
  • Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
  • Answered product questions and assisted customers in selection and checkout.
  • Conducted inventory analysis to determine optimal stock levels.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Prepared registers for closing shift and assigned team member positions while maintaining high level of guest service.
  • Managed purchasing, sales, marketing and customer account operations efficiently.

Assistant Manager - Client Services & Team Lead

Netscribes Data & Insights Pvt. Ltd
02.2017 - 08.2023
  • Worked as Client Success Manager for Avetta (USA), the client of Netscribes
  • Avetta is a Software as a Service (SaaS) company that offers supply chain management and risk mitigation software
  • Avetta's platform, Avetta One, integrates with several business platforms, including: Salesforce, Oracle, Workday, ServiceNow, and Coupa Business Spend Management (BSM) Platform
  • Managed entire Asia-Pacific regions (Australia, New Zealand, Singapore, and India) and Middle East regions
  • Administered the new vendor registrations/onboarding, pre-qualification and document management along with insurance verifications
  • Coached and mentored the training sessions for clients to use the Avetta Connect Portal
  • Actively involved in attending the weekly client calls, understanding the requirements of the clients, and sharing reports with them
  • Effectively handled and resolved the escalations and queries through calls (both inbound and outbound calls) and emails
  • Coached, mentored, and guided the new employees
  • Conducted interviews for team recruitment.

Education

Bachelor's of Commerce -

Sunrise University
India

Diploma in Hospitality Management -

Perth Institute Of Western Australia
Australia

MBA - Human Resources Management

Monad University
India

Skills

  • Vendor Management
  • Client Management
  • Client Assistance
  • Quality Analysis
  • Employee Recruitment
  • New Vendor Registrations & On-boarding
  • Pre-qualification & Document Management
  • Insurance Verifications
  • Telephone Etiquette
  • Salesforce CRM Tool
  • Escalation Management
  • Stakeholder Management
  • Reporting & Documentation
  • Process Improvisation
  • Team Handling
  • Employee Performance Evaluations
  • Task Delegation
  • Recruiting and Interviewing
  • Employee Scheduling
  • Performance Reviewing
  • Conducting quality check for new employees regarding quality
  • Identifying the improvement areas internally as well as performing closely with all internal stakeholders to generate solutions
  • Managing team
  • Involving in the business development activities to help, identify and research opportunities on new/existing clients
  • Providing the customers with a resource for understanding, empathy, and education on various system functions, processes, and self-help tools available to them through both inbound and outbound communication channels
  • Collaborating extensively with senior management to resolve client issues while improving the effectiveness of the team and the information available to our clients
  • Delivering significant business results that utilize strategic and creative thinking, problem solving, while taking individual initiatives
  • Defined clear targets and objectives and communicated to other team members
  • Launched quality assurance practices for each phase of development
  • Recruited staff members and oversaw training programs
  • Team Building and Leadership
  • Staff Supervision
  • Cash Management
  • Delegating Work
  • Loss Prevention Procedures

Websites

Key Clients

  • Schneider Electric Global
  • Amazon Global
  • Honeywell Global
  • Australian Rail Track Corporation
  • Metro Trains Melbourne
  • Holcim
  • Commonwealth Bank Australia
  • Yarra Trams
  • Cummins South Pacific
  • APA Group
  • Boral
  • BGIS
  • CBRE Australia, India & Singapore
  • VicTrack

Global Exposure

Successfully worked with cross-functional team environments, clients & employees from diversified backgrounds & geographies including Asia-Pacific region (Australia, New Zealand, Singapore, India) and Middle East Region

Awards

  • Client Recognition wall featured my name for my overall work
  • Spot Award by Management
  • Financial spot award by Management
  • Received positive client feedback on multiple occasions

Additional Information

Valid Work Authorization can work for any employer

Timeline

Store Supervisor

7-eleven
06.2024 - Current

Assistant Manager - Client Services & Team Lead

Netscribes Data & Insights Pvt. Ltd
02.2017 - 08.2023

Bachelor's of Commerce -

Sunrise University

Diploma in Hospitality Management -

Perth Institute Of Western Australia

MBA - Human Resources Management

Monad University

Similar Profiles

CREATE PROFILE
KARAN BAROKA