KARAN BAWEJA
Edmonton,AB
Summary
Dynamic retail professional with extensive experience at Dollar Tree, excelling in customer service and team leadership. Proven track record in optimizing inventory management and enhancing sales through effective merchandising strategies. Skilled in money handling and proficient in MS Excel, consistently improving operational efficiency and customer satisfaction.
Overview
11
11
years of professional experience
Work History
Assistant Manager
Dollar Tree
08.2023 - Current
- Supervised daily store operations to ensure compliance with company policies and procedures.
- Trained and mentored team members on customer service best practices and product knowledge.
- Managed inventory levels, optimizing stock replenishment processes to reduce shortages and overstock situations.
- Assisted in implementing promotional displays, enhancing visual merchandising to drive sales engagement.
- Conducted regular audits of cash handling procedures, ensuring accuracy and security in financial transactions.
- Resolved customer inquiries and complaints efficiently, enhancing overall customer satisfaction ratings.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Increased sales through effective merchandising strategies and targeted promotions.
Cashier
Dollarama
06.2023 - 02.2024
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted in maintaining accurate cash drawer balances and daily revenue reports.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
Store Owner
KISSAN KHETI SEWA CENTRE
05.2015 - 06.2023
- Managed daily store operations, ensuring efficient inventory management and customer service excellence.
- Developed marketing strategies to enhance brand visibility and attract new customers.
- Trained and mentored staff on product knowledge and sales techniques, fostering team performance.
- Implemented cost-control measures that improved profitability while maintaining quality standards.
- Established relationships with suppliers to negotiate favorable terms and ensure timely stock replenishment.
- Maintained a clean, organized, and visually appealing store environment to create an inviting shopping experience.
- Enhanced customer satisfaction by providing exceptional service and addressing customer inquiries or concerns promptly.
- Managed inventory levels for optimal stock availability, reducing excess stock and minimizing costs.
- Prepared bank deposits and handled business sales, returns, and transaction reports.
Education
Bachelor of Science - Computer Engineering
LOVELY PROFESSIONAL UNIVERSITY
INDIA01-2012
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Staff supervision
- Computer skills
- Scheduling and coordinating
- MS OFFICE
- MS EXCEL DATABASE
- MYSQL DATABASE
- PHP
- WEB DEVELOPMENT
Languages
English
Advanced (C1)
Hindi
Full Professional
Punjabi
Native or Bilingual
Timeline
Assistant Manager
Dollar Tree
08.2023 - Current
Cashier
Dollarama
06.2023 - 02.2024
Store Owner
KISSAN KHETI SEWA CENTRE
05.2015 - 06.2023
Bachelor of Science - Computer Engineering
LOVELY PROFESSIONAL UNIVERSITY