KarAn Holtham

As an OAS I primarily work our Pulmonary and Dermatology "Ready To Be Scheduled" work que.

I fax our referrals to external facilities, and send in basket messages to our internal departments.

I schedule radiology procedures and inform our patients of the dates and times of their appointments.

I get insurance authorizations for our Dermatology procedures and create the new referral.

I am also responsible for getting updated authorizations for the insurances that require referrals from the patients primary care.

Over the years I have established contacts with both the internal and external offices that we refer our patients to. I have also formed connections to our patients and providers.

I started in our Call Center September 2003, where I answered several lines for the Medicine Sub Specialty department. I screened the calls and answered what I could. If I couldn't resolve the reason for the call, I routed it to the proper area. If there was no answer, I took an accurate message and made sure that it went to the proper person or area.

I then moved to our front office and did patient checkout and worked the "Ready To Be Scheduled" Work Que for all three of our departments.

• Handled and processed incoming faxes.
• Handled incoming calls professionally while taking detailed messages when appropriate for prompt follow-up action.
• Scheduled New Patient appointments.

• Greeted patients and processed their check in.
• Answered several phone lines and routed the calls.
• Scheduled both new patient consultations and follow up visits.
• Obtained necessary reports necessary for patient appointments.
• Called patients with doctors instructions.
• checked patients charts for proper documentation.
• Obtained insurance authorizations.
• Was responsible for the patient recall list.

• Obtained patient statistics and medical histories.
• Called patients with doctors instructions.
• Did phone triage for several doctors and two Physician Assistants.
• Obtained insurance authorizations.

• Worked in Blood Donor services.
• Traveled with the Blood Mobile to the regions covered by the Syracuse Red Cross.
• Did donor intake and obtained donor medical histories.
• Prepped donors for venipuncture, and assessed them for discharge.