Summary
Overview
Work History
Education
Certification
Timeline
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Karan Khanna

Summary

Senior Business Analyst with extensive experience in the healthcare industry, skilled in eliciting and analyzing business requirements, and translating them into effective solutions. Adept at driving multiple initiatives simultaneously, working independently, and collaborating with stakeholders to improve business processes and systems. Proven expertise in bridging the gap between business units and development teams to ensure successful project execution.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Sr. Business System Analyst/Scrum Master

Emblem Health
02.2023 - Current
  • Developed test scenarios, communicated with management to understand business requirements, conducted requirements gathering sessions, performed gap analysis, facilitated Scrum meetings, and examined data for business strategies.
  • Supported the integration of new software applications by liaising between development teams and end users throughout all stages of the project lifecycle.
  • Assisted in the selection of appropriate technology solutions by conducting thorough research and feasibility analysis based on organizational goals.
  • Maintained system security protocols by implementing stringent access controls, vulnerability assessments, and regular monitoring procedures.
  • Evaluated vendor proposals to select the most suitable solutions for business needs while maximizing cost efficiency.
  • Delivered high-quality documentation including functional specifications, test plans, user manuals, and other technical materials.
  • Improved decision-making capabilities with accurate reporting tools that provided valuable insights into key performance metrics.

Business System Analyst

Aetna - CVS
03.2021 - 02.2023
  • Performed JAD techniques for requirements gathering, worked on API orchestration requirements, implemented SAFE framework, executed SQL queries, developed Requirement Traceability Matrix, and monitored project KPIs.
  • Supported the integration of new software applications by liaising between development teams and end users throughout all stages of the project lifecycle.
  • Assisted in the selection of appropriate technology solutions by conducting thorough research and feasibility analysis based on organizational goals.
  • Conducted comprehensive testing processes for quality assurance, minimizing post-deployment issues and improving end-user satisfaction.
  • Achieved successful system deployments by coordinating cross-functional teams throughout all stages of development.
  • Developed customized reports, meeting specific department needs while ensuring data accuracy and accessibility.
  • Audited multi-system installations for conformance to business objectives, suggesting changes to meet performance thresholds.
  • Collaborated with stakeholders to gather requirements, translating them into actionable plans for system improvements.
  • Implemented security measures to protect sensitive company information, adhering to industry standards and regulations.

Business Analyst

Healthfirst
06.2019 - 03.2021
  • Created business process diagrams, implemented ETL processes, identified business process improvements, performed data analysis, and participated in UAT.
  • Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
  • Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
  • Improved business processes by analyzing current practices and recommending optimization strategies.
  • Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
  • Enabled data-driven decision making with advanced analytics tools, generating valuable insights for the organization.
  • Implemented best-practice methodologies that improved overall project delivery timelines while maintaining quality standards.
  • Boosted customer satisfaction levels by identifying areas of improvement and proposing actionable solutions.

Business System Analyst

Carefirst BCBS
10.2015 - 07.2017
  • Implemented ITIL best practices to optimize service delivery and drive continuous process improvement initiatives.
  • Delivered high-quality documentation including functional specifications, test plans, user manuals, and other technical materials.
  • Gathered, reviewed and reported on findings.
  • Developed detailed project plans to monitor progress and ensure timely completion of projects within budget constraints.
  • Created and maintained standard operating procedures governing system functions and features.

Education

Master of Science in Project Management - Analytics

Northeastern University
Boston, MA
05.2019

Bachelor of Science -

Pune University, PVG’s College of Engineering
Pune
07.2015

Certification

Certified Scrum Master (CSM), 001655649

Timeline

Sr. Business System Analyst/Scrum Master

Emblem Health
02.2023 - Current

Business System Analyst

Aetna - CVS
03.2021 - 02.2023

Business Analyst

Healthfirst
06.2019 - 03.2021

Business System Analyst

Carefirst BCBS
10.2015 - 07.2017

Master of Science in Project Management - Analytics

Northeastern University

Bachelor of Science -

Pune University, PVG’s College of Engineering
Certified Scrum Master (CSM), 001655649

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Karan Khanna