Karan Mathur
Raleigh,NC
Summary
Results-driven professional with over 10 years of experience in the Luxury Sector and Customer Facing roles. Skilled in client relationship management, team leadership, and process optimization, I have a proven track record of improving client satisfaction and driving operational efficiency. With expertise in onboarding, training, and managing cross-functional teams, I have consistently delivered measurable results, including a 21% increase in client sales and a 13% reduction in costs. My background in luxury environments has honed my ability to deliver tailored solutions and exceed client expectations, making me well-suited for managing complex treasury product implementations and client onboarding.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Multi-Site Leasing Lead
Continental Realty Corporation
Raleigh , NC
05.2023 - 09.2024
- Managed end-to-end leasing processes for multiple luxury properties, driving top closing ratios, and ensuring high client satisfaction, similar to overseeing onboarding and implementation for clients.
- Built and maintained strong relationships with tenants and prospects, delivering exceptional service, and managing expectations to drive retention, aligning with client-focused onboarding experiences.
- Collaborated with marketing, operations, and property teams to streamline leasing workflows, mirroring cross-functional collaboration in onboarding projects.
- Led peer coaching initiatives to share best practices and improve team performance, reflecting the team-building and knowledge-sharing aspects of onboarding.
- Conducted market research to position properties effectively, paralleling the need to assess client requirements and industry trends in treasury services.
Project Manager
Sunil & Son LLC
Raleigh , NC
01.2022 - 12.2022
- Led end-to-end projects, reducing operating costs by 13% through risk analysis and process optimization, similar to managing onboarding and product implementations.
- Built strong relationships with vendors and key partners, managing expectations, and ensuring successful collaboration, aligning with client and stakeholder management in onboarding.
- Streamlined team onboarding by creating an interactive training packet, enhancing employee development, and aligning with the role's focus on client training and implementation.
- Developed performance metrics to track progress and outcomes, ensuring alignment with goals, similar to tracking client satisfaction and project timelines.
- Provided regular updates to stakeholders on project progress, ensuring clear communication throughout the implementation process.
Interim Area Sales Manager
H&M Hennes & Mauritz
Raleigh , NC
01.2021 - 12.2021
- Led 30 employees across 5 regions, driving collaboration and ensuring team success, similar to managing cross-functional teams during client onboarding.
- Managed risk and operations, overseeing cash controls, security, and inventory, aligning with the role’s focus on risk management and process optimization.
- Used data-driven insights to create plans that optimized store performance, similar to translating business requirements into actionable product implementations.
- Coached and developed team members, providing feedback and growth opportunities, similar to training clients and internal stakeholders.
- Monitored team performance to exceed sales targets, mirroring the goal of exceeding client expectations and ensuring satisfaction in onboarding projects.
Sales Supervisor
Michael Kors
Raleigh , NC
- Led 12 employees, driving team performance and exceeding sales targets through effective coaching and skill development, similar to managing project teams in onboarding.
- Implemented a clientele initiative that led to a 21% increase in client sales, demonstrating strong relationship management, and client-focused outcomes.
- Developed and delivered training programs on product knowledge, operations, and sales techniques, aligning with the training and development aspect of onboarding new clients.
- Managed store expenses and budgets, optimizing costs while maintaining operational efficiency, reflecting the process optimization and risk management in the JPMorgan Chase role.
- Built local market relationships through events and incentives, boosting client retention and sales, similar to managing client relationships during the onboarding process.
Financial Services Intern
Prudential Financial
Raleigh , NC
- Generated new business by collaborating with partner companies and creating co-branded marketing materials, akin to managing client expectations and partnership-building.
- Utilized Excel to track portfolio performance, improving business operations—similar to using data and metrics to track onboarding progress and client satisfaction.
- Tested and implemented new database technology, gaining valuable industry knowledge, which aligns with the role’s emphasis on learning new technologies, and adapting to change.
Education
Bachelor of Science - Finance
University of North Carolina At Greensboro
Greensboro, NC05-2021
Associate of Arts - Business
Wake Technical Community College
Raleigh, NC01-2017
Chinese University of Hong Kong
Hong KongSkills
- Client Relationship Management
- Implementation
- Project Management
- Time Management
- Strategic Thinking
- Team leadership and development
- Data Analysis and Reporting
- Client Onboarding
- Team Collaboration
- Customer service
- Communication
Languages
English
Native/ Bilingual
Hindi
Professional
Affiliations
- VP of Marketing (2018) for Alpha Kappa Psi Fraternity Inc. (Psi Sigma Chapter; UNC Greensboro)
Certification
- Advanced Territory Management (Trailhead Certificate, by Salesforce)
- Digital Advertising Transformed with Customer Data (Trailhead Certificate, by Salesforce)
- Email Marketing Strategies (Trailhead Certificate, by Salesforce)
- Marketing Automation Strategies (Trailhead Certificate, by Salesforce)
- Social Media Marketing & Engagement (Trailhead Certificate, by Salesforce)
References
References available upon request.
Timeline
Multi-Site Leasing Lead
Continental Realty Corporation
05.2023 - 09.2024
Project Manager
Sunil & Son LLC
01.2022 - 12.2022
Interim Area Sales Manager
H&M Hennes & Mauritz
01.2021 - 12.2021
- Advanced Territory Management (Trailhead Certificate, by Salesforce)
- Digital Advertising Transformed with Customer Data (Trailhead Certificate, by Salesforce)
- Email Marketing Strategies (Trailhead Certificate, by Salesforce)
- Marketing Automation Strategies (Trailhead Certificate, by Salesforce)
- Social Media Marketing & Engagement (Trailhead Certificate, by Salesforce)
Sales Supervisor
Michael Kors
Financial Services Intern
Prudential Financial
Bachelor of Science - Finance
University of North Carolina At Greensboro
Associate of Arts - Business
Wake Technical Community College
Chinese University of Hong Kong
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