Karan Rana
Clifton,New Jersey
Summary
Experienced with patient scheduling, medical records management, and front-desk operations. Utilizes effective communication and organizational skills to enhance patient care and office efficiency. Knowledge of healthcare protocols and track record of maintaining patient confidentiality and satisfaction. Demonstrated ability to handle high-volume phone calls and maintain confidentiality while providing excellent patient care and support.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Summit Health
11.2023 - 08.2025
- Managed patient scheduling and appointment confirmations to optimize clinic workflow.
- Supported office staff and operational requirements with administrative tasks.
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Transcribed phone messages and relayed to appropriate personnel.
- Coordinated insurance verification processes to enhance billing accuracy and efficiency.
Fulfillment Center Warehouse Associate
Amazon Inc
05.2020 - 12.2020
- Worked effectively in fast-paced environments.
- Processing, packaging, and shipping orders in the right pallets
- Scanning & examining products for defects and damages
- Unloading and loading of pallets appropriately with proper safety measures
- Following the floor supervisor’s orders for additional responsibilities
- Conducted quality checks on incoming and outgoing shipments, ensuring compliance with company standards.
Pharmacy Tech/Customer Service Lead
Hospital Pharmacy
07.2016 - 02.2020
- Served as an integral role in ensuring customers are getting the right medical attention, care, and services they deserve.
- Amplifying efficiency of pharmacy operations when patients picking up prescriptions, answering phone calls, troubleshooting third-party insurance rejections, counting medications, entering information into the computer, verifications of dispensing/insurance information under the supervision of Registered Pharmacist.
- Advising patients on pharmacy services that are available such as (immunizations, cost-saving programs, delivery, etc).
- Providing efficiency in fast paced environments, solving complex ongoing problems.
- Utilized pharmacy management software to track prescriptions, manage patient records, and streamline operations effectively.
Education
Bachelor of Science - Biological Sciences & Chemistry
Rutgers State University
New Brunswick, NJ05-2021
High School Diploma -
Clifton High School
Clifton, NJ06-2017
Skills
- Front desk operations & appointment management
- Medical terminology
- Excellent verbal and written communication skills
- Proficient with Microsoft Office and ability to learn new software applications
- Numerical skills and analytical with the ability to analyse data and propose actions
- Meticulous attention to detail
- Excellent organisational and follow-up skills
- Ability to prioritise and manage time well essential
- Ability to adapt quickly in a fast paced work environment
- Professional, diplomatic and appreciates the highly confidential nature of the workload
- HIPAA compliance
- Schedule & paperwork coordination
- Patient relations & Point-of-sale system
- First aid expertise
Certification
- Basic Life Support & CPR
- OHSA Certification in HIPPA Privacy Training
- OHSA Certification in Bloodborne Pathogens
Languages
English
Spanish
Hindi
Gujarati
Timeline
Medical Receptionist
Summit Health
11.2023 - 08.2025
Fulfillment Center Warehouse Associate
Amazon Inc
05.2020 - 12.2020
Pharmacy Tech/Customer Service Lead
Hospital Pharmacy
07.2016 - 02.2020
Bachelor of Science - Biological Sciences & Chemistry
Rutgers State University
High School Diploma -
Clifton High School
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