Shreya Ahuja
Niagara Falls,ON
Summary
Dedicated customer service representative skilled in active listening and problem resolution. Proven ability to train team members and enhance operational efficiency.
Overview
4
4
years of professional experience
Work History
Customer Service Representative & Baker
Tim Hortons
05.2023 - 02.2026
- Delivered exceptional customer service, resolving inquiries and complaints efficiently.
- Processed transactions accurately using POS systems, ensuring smooth operations during peak hours.
- Trained new team members on service protocols and operational standards to enhance team performance.
- Collaborated with colleagues to maintain a clean and organized workspace, promoting safety and efficiency.
Cashier
Dollarama
09.2025 - 01.2026
- Processed customer transactions efficiently and accurately using point-of-sale systems.
- Managed cash register operations, ensuring balanced cash drawers at shift end.
- Assisted in inventory management by restocking shelves and organizing merchandise displays.
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
Security Guard
Garda Security
01.2022 - 03.2024
- Monitored premises to ensure safety and security for personnel and property.
- Conducted regular patrols to identify potential security breaches or hazards.
- Responded promptly to incidents, maintaining calm and effective communication with emergency services.
- Collaborated with team members to develop efficient security protocols and procedures.
Education
High School Diploma -
Sheridan College
Oakville 12-2023
Skills
- Customer service
- Critical thinking
- Problem resolution
- Payment processing
- Follow-up skills
- Quality control
- Active listening
Timeline
Cashier
Dollarama
09.2025 - 01.2026
Customer Service Representative & Baker
Tim Hortons
05.2023 - 02.2026
Security Guard
Garda Security
01.2022 - 03.2024
High School Diploma -
Sheridan College