Karana Smith
Houston
Summary
Professional with strong background in healthcare management, adept at optimizing practice operations and improving patient care. Demonstrates keen focus on team collaboration and achieving measurable results, showing adaptability to changing needs. Skilled in strategic planning, staff development, and process improvement, with reliable and results-driven approach. Recognized for effective communication, leadership, and problem-solving abilities.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Practice Manager
The Heights Wellness Center
01.2025 - Current
- Streamlined clinic operations, enhancing patient flow and reducing wait times.
- Implemented staff training programs, improving service delivery and employee performance.
- Developed and maintained operational policies, ensuring compliance with healthcare regulations.
- Analyzed financial reports to identify cost-saving opportunities and improve budget management.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
- Coordinated with physicians to optimize appointment schedules and maximize daily patient flow.
- Managed office budget, reducing unnecessary expenses and allocating funds for necessary improvements.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Ensured compliance with healthcare regulations, maintaining up-to-date knowledge on industry standards and best practices.
- Created and implemented organizational policies and procedures.
Practice Manager
Texas Children's Pediatrics
10.2016 - 08.2024
- Streamlined practice operations by implementing efficient scheduling systems and patient flow processes.
- Led team in managing financial performance, including budgeting and revenue cycle optimization.
- Developed staff training programs to enhance patient care standards and operational efficiency.
- Oversaw compliance with healthcare regulations, ensuring adherence to policies and best practices.
- Enhanced patient satisfaction through improved communication strategies and service delivery frameworks.
- Analyzed practice performance metrics to identify areas for operational improvement and cost reduction.
- Coordinated with medical staff to integrate new technologies, improving workflow and patient outcomes.
- Ordered all office supplies and kept check on inventory levels.
- Conducted regular staff meetings to facilitate open communication channels among team members leading to improved collaboration and problemsolving.
- Addressed and remedied all patient or team member issues.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Supervised team of 26-50 office personnel.
- Managed human resources functions including recruitment, hiring, onboarding, payroll administration, benefits coordination, and employee relations counseling.
Clinical Lead
Kelsey Seybold-The Vintage
11.2015 - 10.2016
- Led clinical team to enhance patient care protocols and improve operational efficiency.
- Implemented best practices for patient management, ensuring compliance with healthcare regulations.
- Mentored staff on advanced clinical techniques, promoting professional development and teamwork.
- Streamlined workflow processes for increased efficiency and improved patient care delivery.
- Led clinical audits to identify areas of improvement, resulting in higher quality care standards.
Clinical Coordinator
Elkhart Clinic
11.2013 - 10.2015
- Coordinated patient scheduling and managed appointment systems for optimal clinic efficiency.
- Streamlined communication between healthcare providers and support staff to enhance patient care delivery.
- Monitored patient outcomes and provided feedback to clinical teams, fostering continuous improvement initiatives.
- Managed inventory of medical supplies, ensuring availability while reducing waste through effective forecasting.
- Oversaw quality assurance processes, identifying areas for enhancement in service delivery and patient satisfaction.
- Mentored new clinical staff members for proper onboarding and orientation processes.
- Enhanced interdisciplinary collaboration through effective communication and coordination among healthcare team members.
- Implemented new policies and educated staff on changes.
- Coordinated, monitored, assigned, and documented patient and clinical care activities.
- Created weekly schedules for medical assistants, taking into account sick days and vacation time.
Certified Medical Assistant Lead
South Bend Clinic
07.2009 - 10.2013
- Administered patient care protocols and assisted with clinical procedures to enhance patient outcomes.
- Coordinated daily patient scheduling and managed electronic health record entries for accuracy.
- Conducted comprehensive patient assessments and documented medical histories in compliance with regulatory standards.
- Assisted physicians during examinations and provided necessary support for diagnostic procedures.
- Educated patients on treatment plans, medications, and health maintenance strategies to promote wellness.
Manager
South Bend Medical Foundation Lab
10.2005 - 06.2009
- Led operational workflows to enhance efficiency and reduce turnaround times for lab results.
- Developed and implemented training programs for new staff to ensure adherence to safety protocols.
- Managed inventory control systems to optimize resource allocation and minimize waste.
- Oversaw compliance with regulatory standards, ensuring all practices met industry requirements.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
Education
Business Management-Healthcare
University of Phoenix
05-2026
Associate degree - Applied Science
Brown Mackie College
South Bend, INSkills
- Patient Center-Focused Strategic Planning
- Effective Communication
- Problem Solving
- Regulatory Compliance
- Clinical Management
- Schedule management
- Practice management
- Staff management
- Workflow management
- Policy and procedure development
- Employee performance
- Strategic planning
- Electronic health records
- New hire training
- Staff development
Communication
Prioritize clear, empathetic, and transparent communication by setting clear expectations and providing constructive feedback to support the team’s growth. Emphasize active listening, regular updates, and accessibility to ensure all team members feel valued and informed.
Leadership
Lead with compassion, collaboration, and commitment to quality care, with open communication, supporting my team, and continuously improving our services. By fostering a positive and respectful work environment, to ensure that both staff and patients receive the best possible experience.
Certification
Registry Medical Assistant-RMA
BLS Certified-Current
Timeline
Practice Manager
The Heights Wellness Center
01.2025 - Current
Practice Manager
Texas Children's Pediatrics
10.2016 - 08.2024
Clinical Lead
Kelsey Seybold-The Vintage
11.2015 - 10.2016
Clinical Coordinator
Elkhart Clinic
11.2013 - 10.2015
Certified Medical Assistant Lead
South Bend Clinic
07.2009 - 10.2013
Manager
South Bend Medical Foundation Lab
10.2005 - 06.2009
Business Management-Healthcare
University of Phoenix
Associate degree - Applied Science
Brown Mackie College
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