Summary
Overview
Work History
Education
Career Snapshot
AREAS OF EXPERTISE
Timeline
Generic

Karanjit S. Kalkat

Director Of Client Relations | Relationship Manager | Business Development Director
CA

Summary

Highly resourceful and goal-oriented professional with 20+ years of experience in client relationship management, business development, and brand management. Skilled in targeted outreach, decision-making, and identifying growth opportunities. Possesses strong emotional intelligence and excels as a collaborative team player with excellent communication, analytical abilities, and project management expertise. Expertise in optimizing operational efficiency through advanced partnership plans.

Overview

11
11
years of professional experience
7
7
years of post-secondary education

Work History

Advisory Consultant

King Of Ordinals (KORD)
11.2022 - 03.2023
  • Facilitated communication and collaboration between departments to help business function smoothly.
  • Improved processes by recommending operational changes.
  • Trained new and existing employees on customer service best practices to improve overall customer handling skills.
  • Identified plans and resources required to meet project goals and objectives.
  • Anticipated responses and prepared clear and articulate answers.
  • Collaborated with peers across organizational levels, redesigning and implementing end-to-end activities.

Project Manager

NFTWars
02.2019 - 09.2022
  • Identified plans and resources required to meet project goals and objectives.
  • Planned, designed, and scheduled phases for large projects.
  • Developed and initiated projects, managed costs, and monitored performance.
  • Achieved project deadlines by coordinating with contractors to manage performance.
  • Coordinated with cross-functional teams to resolve project issues and mitigate risks.
  • Negotiated and managed third-party contracts related to project deliverables.
  • Developed and implemented project plans and budgets to ensure successful execution.
  • Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.

Employee Relations Consultant

KJMC LLC
Long Beach, NY
12.2017 - 01.2019
  • Conflict Resolution: Assisting in resolving conflicts and disputes among employees, promoting open communication, and finding mutually beneficial solutions
  • Employee Mediation: Acting as a neutral third party to mediate disagreements or conflicts between employees, helping them reach a resolution and maintain a positive working relationship
  • Training and Development: Providing training and guidance to managers and employees on employee relations best practices, conflict resolution, and communication skills
  • Employee Advocacy: Serving as a resource for employees, addressing their concerns, and advocating for fair treatment and positive working conditions.
  • Processed new hires, transfers, and separations.
  • Promoted employee welfare by maintaining proper protocols throughout investigations and disciplinary procedures.

Culture Consultant

KJMC LLC
Long Beach, NY
09.2016 - 02.2017
  • Generated reports detailing findings and recommendations.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Intern

KJMC LLC
Long Beach, NY
03.2016 - 09.2016
  • Research and Analysis: Conducting market research, competitor analysis, and data collection to support project objectives
  • Stakeholder Engagement and Process Improvement: Assisting in client communication and engagement, participating in meetings, providing support during client interactions, identifying opportunities for process improvement within the consulting team, and suggesting potential solutions
  • Project Support: Collaborating with team members to execute project tasks, meeting deadlines, and ensuring project milestones are achieved
  • Process Improvement: Identifying opportunities for process improvement within the consulting team and suggesting potential solutions.
  • Analyzed problems and worked with teams to develop solutions.
  • Interacted with customers by phone, email, or in-person to provide information.

General Manager

BONFARE MARKETS
ALAMEDA, CA
02.2014 - 01.2016
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Formulated policies and procedures to streamline operations.
  • Analyzed market trends and competitor activities to create competitive advantages.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.


Assistant Manager

BONFARE MARKETS
ALAMEDA, CA
02.2012 - 02.2014
  • Reviewed sales and gross profit report to assess company efficiency.
  • Created employee schedules to align coverage with forecasted demands.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Made hiring recommendations to increase company's productivity and profitability with quality workers.
  • Mentored team members to enhance professional development and accountability in workplace.

Education

MBA - Business Administration

Keller University
Oakland, CA
10.2009 - 05.2013

Bachelor of Science - Computer And Information Systems

DeVry University
Fremont, CA
02.2000 - 10.2003

Career Snapshot

  • Devised and executed high-impact sales and marketing strategies as an Assistant Consultant at 7 Square Deliver Service, resulting in a remarkable 35% increase in customer satisfaction and an impressive 55% surge in sales.
  • Demonstrated exceptional project management skills at Pawfect Relief, successfully handling multiple complex projects simultaneously. Achieved a commendable 100% completion rate within given deadlines.
  • Contributed to the remarkable growth of NFTWars, a cryptocurrency project, by providing valuable insights and assistance in strategic planning, leading to an incredible valuation surge from $125K to $10M within a few months.

AREAS OF EXPERTISE

• Client Relationship Management • People Management

• Risk Management • Business Development

• Negotiations • Communication skills

• Strategic thinking • Emotional intelligence

Timeline

Advisory Consultant

King Of Ordinals (KORD)
11.2022 - 03.2023

Project Manager

NFTWars
02.2019 - 09.2022

Employee Relations Consultant

KJMC LLC
12.2017 - 01.2019

Culture Consultant

KJMC LLC
09.2016 - 02.2017

Intern

KJMC LLC
03.2016 - 09.2016

General Manager

BONFARE MARKETS
02.2014 - 01.2016

Assistant Manager

BONFARE MARKETS
02.2012 - 02.2014

MBA - Business Administration

Keller University
10.2009 - 05.2013

Bachelor of Science - Computer And Information Systems

DeVry University
02.2000 - 10.2003

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Karanjit S. KalkatDirector Of Client Relations | Relationship Manager | Business Development Director