Kardedrea Jenkins Fisher

• Enhanced data accuracy by implementing efficient data validation processes and automating manual tasks.
• Reviewed and updated client correspondence files and database information to maintain accurate records.
• Verified and updated patient demographics, medical information, and appointment scheduling.
• Addressed patient questions and concerns promptly, maintaining high service standards.
• Maintained HIPAA compliance throughout the process and facilitated service recovery when needed.
• Ensured the accuracy and completeness of data entry according to organizational

standards.

• Ensured compliance with federal and state foreclosure regulations.
• Reduced foreclosure timelines by efficiently managing case files and completing tasks on time.
• Exceeded performance goals by negotiating payment arrangements with delinquent customers.
• Collaborated with sales to minimize risk and prevent account issues.
• Streamlined processes to enhance productivity and manage high-volume accounts.
• Ensured compliance with foreclosure regulations, reducing timelines.
• Improved first-call resolutions and reduced wait times.
• Assisted customers with website and portal navigation for self-service.

• Generated monthly reports using advanced Excel functions to support business insights.
• Processed credit rebills, claims, and orders with high accuracy and efficiency.
• Maintained organized, detailed records of all customer interactions in CRM systems.
• Provided timely solutions to customer inquiries through inbound and outbound calls.
• Coordinated with multiple departments to manage complex orders and ensure successful deliveries.

• Assessed insurance policies to determine claim eligibility, ensuring accuracy in decision-making.
• Updated patient charts, maintained confidentiality, and adhered to HIPAA guidelines.
• Processed and verified medication orders, ensuring all prescription details were accurate.
• Maintained accurate records of customer orders and prescription statuses in the system.
• Assisted in daily operations, collaborating effectively with team members for efficient workflow.

• Prepared and sent denial letters, explaining reasons and appeal options.
• Streamlined prior authorization process, reducing decision turnaround time
• Collaborated with physicians to gather clinical information for prior authorizations.
• Provided support for physicians, healthcare providers, and patients in line with payer guidelines
• Addressed telephone inquiries on authorization details from plan members and medical staff.
• Worked with healthcare providers to resolve discrepancies and assist with preauthorization denials.
• Managed a high volume of calls, maintaining professionalism and addressing authorization inquiries.