Kardell Collins
Denver,Colorado
Summary
Exceptional Department of Transportation and Infrastructure Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.
Overview
22
22
years of professional experience
Work History
Operations Manager
Department of Transportation and Infrastructre
Denver, CO
07.2022 - Current
- Team Leadership: Led a team of 42 street maintenance workers, providing clear direction, performance management, and career development opportunities.
- Infrastructure Maintenance: Managed all aspects of street maintenance, including pothole repairs, extensive street resurfacing, and infrastructure improvements.
- Budget Management: Oversaw annual budgets, including budget-to-actual tracking, purchase order (PO) approvals, and financial forecasting to ensure fiscal responsibility.
- Equipment Requisitions and Procurement: Managed the requisition and purchase of all equipment required for street maintenance, ensuring proper utilization of resources and compliance with procurement guidelines.
- Project Management: Created detailed charters for street maintenance projects, coordinating with other city departments and stakeholders to ensure project success.
- Employee Training and Development: Implemented training programs to enhance employee skills and safety, promoting a culture of continuous improvement.
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Collaborated with cross-functional teams to develop innovative solutions for complex business challenges.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Facilitated smooth collaboration between departments through clear communication channels.
- Handled staff training initiatives aimed at up skilling the workforce to meet dynamic industry demands.
- Developed systems and procedures to improve operational quality and team efficiency.
- Developed and maintained relationships with external vendors and suppliers.
- Developed and implemented strategies to maximize customer satisfaction.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
Operations Supervisor
City And County Of Denver Street Maintenance
Denver, CO
04.2012 - 04.2023
- Planned and oversaw team operations in extensive, street and alley repairs.
- Set and managed schedules to give proper coverage of city to meet customer service demands.
- Conducted scheduled and impromptu evaluations to assess work performance.
- Oversaw 10-20 direct reports.
- Sourced suppliers and purchased necessary equipment/materials for work.
- Calculated materials and labor required to complete jobs on-schedule.
- Inspected sights to evaluate safety, operations and crew performance against objectives.
- Directed projects according to schedule and quality demands.
- Trained workers in proper methods, equipment operation and safety procedures.
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Approved regular payroll submissions for employees.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Reviewed performance data (KPI) to monitor and measure productivity, goal progress and activity levels.
- Supervise snow removal team for district 6.
- Performed managerial duties as acting Manager for Support Team and midnight snow crews for 8 months.
UW, EO, EOS
City And County Of Denver Street Maintenance
Denver, CO
01.2002 - 04.2012
- Operated heavy equipment properly according to employer safety specifications.
- Safely controlled traffic in high-volume areas during roadwork projects and repairs.
- Drove transport crews, snow removers and street sweepers based on current work demands.
- Patched broken pavement for safe travel by dumping, spreading and tamping asphalt.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Improved operations through consistent hard work and dedication.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Increased customer satisfaction by resolving pothole complaints within 72 hours.
- Exceeded goals through effective task prioritization and great work ethic.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
Education
High School Diploma -
Thomas Jefferson High School
Denver, CO06.1996
Skills
- Performance Monitoring and Evaluation
- Critical Thinking
- Daily Progress Reports
- Records Organization and Management
- Multi-Project Coordination
- Mathematical Calculation and Reasoning
- Active Listening
- Hiring and Onboarding
- Employee Relationships
- Problem Anticipation and Resolution
- DOT Requirements
- Customer Satisfaction
- Cost Savings
Timeline
Operations Manager
Department of Transportation and Infrastructre
07.2022 - Current
Operations Supervisor
City And County Of Denver Street Maintenance
04.2012 - 04.2023
UW, EO, EOS
City And County Of Denver Street Maintenance
01.2002 - 04.2012
High School Diploma -
Thomas Jefferson High School
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