Karderick D. Sheppard
Biloxi,MS
Summary
Seeking a challenging position in the information technology/enterprise information management field that will leverage my Air Force experience. I eagerly welcome the opportunity to partner with a cutting-edge, people oriented organization with ironclad goals, innate with a vision of transformation through process optimization strategies, innovation, as well as creating individual, team and leadership development opportunities! Key Value-Offered Qualifications Solutions-focused, team oriented Knowledge Operations Manager with over 4 years of experience in office automation and enterprise information management disciplines including: shareware, software, database management, and records management. Possesses hands-on technical skills developing and hosting web sites and excellent communication skills. Authored several written, electronic, and oral presentations and policy directives. Proven ability to successfully analyze an organization's critical support requirements, identifies deficiencies and potential opportunities, and develop innovative solutions for increasing reliability and improving production. Deep and broad information technology background demonstrates excellent analytical, problem-solving, and organizational skills with a keen attentiveness to detail.
Overview
16
16
years of professional experience
Work History
Supervisor
d Electronic Warfare Group, TSgt Kevin M
09.2010 - 12.2011
Knowledge Operations Manager
- Key member at the group level whose primary task included the following, Perform, supervise and manage data, information and knowledge-sharing services in a fixed and expeditionary environment
- Plan, coordinate, share and control an organization's data and information assets, Manage technologies to capture, organize and store explicit knowledge
- Provided group info management/technical support to 5 different squadrons 2 detachments & 567 members across 4 operating locations
- Prioritized & coordinates group correspondences; ensures timeliness & quality of OPRs, EPRs, PRFs, awards/decorations
- Tracked and performed file plan training to 39 squadron records custodians (RC); conducts records management staff assistant visits
- Group SharePoint, Community of Practice, & Portal web page content manager/editor/creator of organizational information & announcements.
Supervisor
Expeditionary Logistics Readiness Squadron
02.2010 - 08.2010
- SSgt Carlos Randolph Hours per week: 40 586 ELRS APO
Information Management Officer
Evaluation Squadron
12.2007 - 02.2010
- Army information management officer (IMO) is responsible for several duties, including advising the commander, coordinating with higher headquarters, and ensuring computer and communications security
- Managed 586 Expeditionary Logistics Readiness Squadron $400K Automated Data Processing Equipment (ADPE) acct; recovered $1.2K in misplaced computers and screens avoided Report of survey
- Converted 100 squadron computers from XP to Vista; completed transition with no work stoppage and met area of responsibility information technology requirements
- Dedicated deployed postal clerk; processed over 5K pieces of mail and assured official communication for 300 people
- Aced base postal inspection; garnered "Excellent" for mail storage and distribution program lauded by area Post Master.
Supervisor
MSgt Kurt Hedke
Computer System Technician/Client Support Administrator
United States Air Force
07.2007 - 11.2012
- Systems technicians are in charge of installing, supporting and organizing computer systems
- They are also responsible for managing networks and intranet systems, and might provide general technical support for clients or companies
- Deploy, sustain, troubleshoot and repair standard voice, data, video network and cryptographic client devices in fixed and deployed environments, Sustain and operate systems through effective troubleshooting, repair and system performance analysis, Manage client user accounts and organizational client device accounts
- Managed personnel and administrative support for a multi-MDS fighter operational test and evaluation squadron
- Responsible for maintaining accountability, troubleshooting, repairing and replacing all sq computer assets
- Ensured Time Compliance Network Orders (TCNO), computer operating/anti-virus programs were kept current
- Timely and accurate processing of awards, decorations, and enlisted/officer performance reports
- Loaded 30 computers for top secret usage, all software and network connectivity for computers were ready for use inside a month
- Singlehandedly finished 80 squadron computer upgrades, VISTA Ready! Ensured all anti-virus current after the usage of USB’s were banned on the installation
- Turned in over 500lbs of equipment to Defense Reutilization and Marketing Office (DRMO); kept organized and cleared out for End of Year mass computer buy
- 1153, 901, & 1773
Supervisor
Dale Koehler
Assistant Manager
Walmart
06.2014 - 12.2019
- Looks at work plans and makes changes, as needed, to achieve team objectives
- Sets realistic time lines for goal accomplishment
- Consistently promotes the importance and value of associate engagement by implementing processes and practices to improve engagement and enhance operations
- Demonstrates and communicates solid working knowledge of merchandising products, equipment and procedures
- Provides specific, honest, accurate and timely feedback on associate performance
- Recruits and hires the associates needed to meet the business requirements
- Teaches, guides, and assists in the development of associates
- Monitors merchandising time lines and ensures time lines are met for products, fixtures, displays, modulars, and floor plans.
Front End/Operations Assistant
- Scheduling, evaluations, and attendance monitoring of 85 associates
- Full access to cash office that includes register loans, change orders, register pulls, Customer Satisfaction cards, travel vouchers, and verification of store's previous days sales
- Review of POS and Refund Review Report per Shrink Matrix
- These reports involve finding red flags and reviewing security video for employee integrity
- Ensure registers are open to plan per score card, restrooms and parking lot are clean and maintained at all times.
Grocery Assistant
- Scheduling, Evaluations, and attendance monitoring of 20 associates
- Knowledge, planning and execution, and follow up of weekly and seasonal feature changes
- Ensure price changes, PI audits, modular changes, and ordering are planned and done correctly for Dry Grocery, Pets, Chemicals, HBA, Cosmetics, Pharmacy, and Paper Goods.
Overnight Assistant
- Scheduling, evaluations, and attendance monitoring of 30+ associates
- Ensure that merchandise is properly stocked and back stock is accurately binned within the company timeline expectations
- Knowledge and use of Task Manager to help ensure all associates are productive the entire shift
- At times the only available Salary Manager on duty from 8pm-8am in a 24 hour Super Center.
Store General Manager
Advanced Auto Parts
08.2020 - 03.2021
- Hired, trained and retained high quality team members.
- Managed team by providing leadership, direction and continued development opportunities.
- Practiced suggestive selling, offering guests complementary items to maximize sales.
- Led change efforts within store, conforming to shifting demands and timelines.
Human Resources Technician
AAFES
08.2021 - 09.2023
- Migrated legacy HRIS system to new technology to minimize business impacts.
- Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
- Resolved employee complaints and grievances successfully through mediation and collaboration.
- Reviewed and screened applicant resumes to identify qualified candidates.
- Briefed job applicants regarding responsibilities, benefits and schedules to provide information regarding job specifications and logistics.
Education
No Degree - Marketing
Full Sail University
Winter Park, FLSkills
- Social Perceptiveness
- Strategy Alignment
- Endpoint Protection
- Employee Performance Reviews
- Problem Resolution
- Critical Thinking
- Human Resources Operations
- Recruitment and Hiring
Timeline
Human Resources Technician
AAFES
08.2021 - 09.2023
Store General Manager
Advanced Auto Parts
08.2020 - 03.2021
Assistant Manager
Walmart
06.2014 - 12.2019
Supervisor
d Electronic Warfare Group, TSgt Kevin M
09.2010 - 12.2011
Supervisor
Expeditionary Logistics Readiness Squadron
02.2010 - 08.2010
Information Management Officer
Evaluation Squadron
12.2007 - 02.2010
Computer System Technician/Client Support Administrator
United States Air Force
07.2007 - 11.2012
Knowledge Operations Manager
Supervisor
MSgt Kurt Hedke
Supervisor
Dale Koehler
Front End/Operations Assistant
Grocery Assistant
Overnight Assistant
No Degree - Marketing
Full Sail University
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