Kardessa Wilson
Birmingham
Summary
Versatile and achievement-oriented medical professional adept in HIPAA compliance and digital filing systems. Skilled in multitasking under pressure and adapting to change, significantly improving operational efficiency.
Developed strong communication and organizational skills in clinical setting, ensuring efficient patient care and administrative support. Ability to adapt quickly and learn new procedures and protocols. Seeking to transition to new field where these skills can contribute to team success and operational efficiency.
Overview
11
11
years of professional experience
Work History
Home Health Document Specialist
Compassus Home Health
01.2022 - Current
- Collaborated with team members to ensure consistency in documentation standards.
- Communicate referrals from physicians office, hospitals, and healthcare facilities.
- Streamlined workflow processes by collaborating with team members on effective document management strategies.
- Enhance team productivity by handling high volume of callers per day from patients, doctor offices, insurance agencies, and case managers.
- Safeguarded sensitive information by adhering to strict security protocols, and HIPPAA law when handling confidential health documents.
- Increased team efficiency with clear and concise document instructions.
- Demonstrated adaptability in meeting evolving business needs, quickly mastering new software tools and platforms as needed.
- Enhanced document accessibility by transitioning to a digital management system.
- Managed high volumes of documents efficiently, prioritizing tasks according to deadlines and project requirements.
Referral Intake Coordinator
Compassus Home Health
05.2021 - 01.2022
- Managed patient information with accuracy, maintaining confidentiality and compliance.
- Collected, verified, recorded and processed patient demographics, insurance payments, and referral information.
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
- Collaborated with healthcare professionals to ensure patients received appropriate services and resources.
- Answered phone calls and provided new patient with required paperwork to initiate service.
- Enhanced patient satisfaction with timely and accurate information during the intake process.
Medical Records Coordinator
Noland Hospital
05.2018 - 05.2021
- Maintained accuracy, completeness, and security for medical records and health information.
- Developed and maintained organized filing system for medical records to adhere to HIPAA regulations.
- Utilized electronic medical record systems to store, retrieve and process patient data.
- Recorded patients' medical history, status, services provided and other information necessary for compliance with reporting requirements.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
- Transcribed and entered patient medical information into electronic medical records systems.
- Tracked and monitored requests for medical records release.
Cashier
Wal-Mart Supercenter-Trussville, AL
04.2017 - 02.2018
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Enhanced shopping experience, provided product information and location assistance.
- Boosted team efficiency, shared best practices in cash handling and customer interaction.
Legal Medical Record Supervisor
Wettermark & Keith Law Firm
03.2016 - 04.2017
- Managed general clerical needs such as opening and closing files, scanning sheets and faxing documents.
- Helped with intake of new clients and materials by setting up files and documenting important information.
- Handled high volumes of incoming calls professionally while directing inquiries to appropriate personnel within the firm.
- Completed medical data entry of legal documents into electronic filing systems.
- Requested medical records for legal cases.
Medical Billing /Medical Records Clerk
Brookwood Medical Center
11.2013 - 03.2016
- Managed daily filing tasks for efficient record-keeping.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Maintained confidentiality, securely handling sensitive patient information.
- Enhanced the accuracy of medical billing by thoroughly auditing patient records and identifying discrepancies.
- Assisted with medical billing procedures, ensuring prompt submission and resolution of insurance claims.
- Improved patient satisfaction by promptly addressing and resolving medical billing disputes.
- Managed complex medical billing issues, collaborating with insurance representatives to ensure prompt resolution of claims disputes.
- Promoted accuracy in coding practices, staying current on ICD-10 changes and industry updates related to medical billing requirements.
- Streamlined medical billing procedures for increased efficiency and accuracy in the collections process.
Education
Associate of Science - Health Information Management
Forties Institute
Birmingham, AL08-2012
Diploma in Medical Coding And Billing - Medical Coding And Billing
Forties Institute
Birmingham, AL06-2010
Skills
- Handling multiple tasks and working under pressure
- Confidentiality management
- Medical terminology understanding
- Attention to detail
- Insurance verification
- Multi-line phone operations
- Critical thinking
- Record management
- Customer service
- Insurance claims
- Billing and invoicing
- HIPAA compliance
Timeline
Home Health Document Specialist
Compassus Home Health
01.2022 - Current
Referral Intake Coordinator
Compassus Home Health
05.2021 - 01.2022
Medical Records Coordinator
Noland Hospital
05.2018 - 05.2021
Cashier
Wal-Mart Supercenter-Trussville, AL
04.2017 - 02.2018
Legal Medical Record Supervisor
Wettermark & Keith Law Firm
03.2016 - 04.2017
Medical Billing /Medical Records Clerk
Brookwood Medical Center
11.2013 - 03.2016
Associate of Science - Health Information Management
Forties Institute
Diploma in Medical Coding And Billing - Medical Coding And Billing
Forties Institute
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