Accomplished Customer Business Support with over six years of experience in studying, analyzing, and improving the efficiency of business operations. Proven record of managing complex projects and ensuring key metrics and profitability targets are met. Excellent proficiency with Microsoft suite tools, particularly Excel and PowerPoint, as well as SharePoint design. Background in Cybersecurity accompanied by an MBA in Information Technology Management makes me a strong candidate for managing operational aspects of ongoing projects and to drive productivity, quality, and client satisfaction
• Manage operational aspects of 60+ projects collectively valued over $500 million for US and Canada regions, optimizing processes, resource allocation, implementing cost saving measures that resulted in a 10% reduction in project cost.
• Enhance financial management by improving budgeting, reducing costs, and increasing revenue optimization, resulting in a 10% increase in project success rate
• Conduct regular project health audits and make necessary corrections to ensure healthy project margins and successful completion of project deliverables within defined timeline and budget, resulted in a 15% increase in project efficiency
• Document key metrics and prepare detailed project status reports using advanced Excel and PowerPoint functionalities