Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Kareaka Schultz

El Paso,TX

Summary

Accomplished Customer Business Support with over six years of experience in studying, analyzing, and improving the efficiency of business operations. Proven record of managing complex projects and ensuring key metrics and profitability targets are met. Excellent proficiency with Microsoft suite tools, particularly Excel and PowerPoint, as well as SharePoint design. Background in Cybersecurity accompanied by an MBA in Information Technology Management makes me a strong candidate for managing operational aspects of ongoing projects and to drive productivity, quality, and client satisfaction

Overview

13
13
years of professional experience
1
1
Certification

Work History

Customer Business Support

SAP America, Inc
Newtown, PA
09.2022 - Current

• Manage operational aspects of 60+ projects collectively valued over $500 million for US and Canada regions, optimizing processes, resource allocation, implementing cost saving measures that resulted in a 10% reduction in project cost.

• Enhance financial management by improving budgeting, reducing costs, and increasing revenue optimization, resulting in a 10% increase in project success rate

• Conduct regular project health audits and make necessary corrections to ensure healthy project margins and successful completion of project deliverables within defined timeline and budget, resulted in a 15% increase in project efficiency

  • Created detailed reports outlining the progress of projects along with potential risks or issues that may arise during implementation.
  • Leverage SharePoint design skills to create and manage continuous learning resources and companion guides for employees
  • Facilitated communication between team members by providing clear direction and expectations throughout the life cycle of the project.

• Document key metrics and prepare detailed project status reports using advanced Excel and PowerPoint functionalities

  • Created process documentation for the organization's customer-facing processes.

Human Resources Business Partner

US Army
El Paso, TX
09.2019 - 05.2022
  • Leverage 3 years of valuable experience as a Human Resource Specialist in the US military to effectively contribute to the success of the HR Department.
  • Conducted comprehensive analysis of workforce data, identifying areas for improvement and implementing targeted HR initiatives that resulted in a 15% reduction in employee turnover.
  • Planned and facilitated employee training and development programs, resulting in a 15% increase in employee skill levels and knowledge.
  • Collaborated with cross-functional teams and Senior Leadership to develop strategic plans to support business objectives.
  • Organized team building activities designed to promote collaboration among employees across departments.

Medical Assistant

Ministry of National Security
Kingston, Jamaica
10.2011 - 10.2017
  • Leveraged 6 years of experience as a Medical Assistant in the Jamaica Defense Army to provide exceptional medical support and contribute to the success of the healthcare team.
  • Managed and coordinated medical projects, ensuring adherence to timelines, budgets and project goals.
  • Assisted in the implementation of streamlined medical processes, resulting in a 15% increase in operational efficiency.
  • Conducted comprehensive analysis of patient data, identifying areas of improvements and improving targeted healthcare initiatives that resulted in a 10% decrease in patient readmissions.
  • Assisted in patient education and provided support to patients and their families, resulting in a 15% increase in patient satisfaction scores
  • Contributed to medical projects, such as quality improvement initiatives, patient safety programs, and infection control measures, resulting in improved overall healthcare effectiveness.

Education

MBA - Information Technology Project Management

American Public University System
Charles Town, WV
02-2024

Bachelor of Science - Cybersecurity

American Public University System
Charles Town, WV
06-2022

Skills

  • Project Management
  • Data Analysis
  • Cost Control
  • Business Analysis
  • Training and Facilitation
  • Microsoft Excel and Powerpoint
  • Client Relationship Management
  • Network Security Management
  • Business Continuity Planning
  • Client Relationship Building
  • Information Security

Certification

  • CompTia Security+
  • SAP S/4 Hana 2020
  • Project Management Certificate (PMP)-Pending

References

References available upon request.

Timeline

Customer Business Support

SAP America, Inc
09.2022 - Current

Human Resources Business Partner

US Army
09.2019 - 05.2022

Medical Assistant

Ministry of National Security
10.2011 - 10.2017

MBA - Information Technology Project Management

American Public University System

Bachelor of Science - Cybersecurity

American Public University System
Kareaka Schultz