KAREAN PETERSON COTTO

Branch Network Senior Leader of complex market responsible for developing strategy that aligns with our key priorities to include the following: People and talent development, customer satisfaction, operational excellence & cost, and profitable revenue.

• Oversaw organization that included five Senior District Managers responsible for up to nine states, 50+ Branch Leaders, 80+ branch locations, and 400+ team members
• Achieved # 1 Revenue Performance and Annual Achiever Recognition for the North America Branch Network in 2022.
• Consecutive years of double-digit sales growth for 2022 and 2023. 2023 revenue of $268M / 15.18% over PY.
• Planned and managed region budget of $44M, ensuring optimal resource allocation and cost efficiency.
• 2023/2022 South Region Team Member Engagement of 89.5%/88.2% exceeding company results of 86.8/ 83.1%.
• Exceeded Operational and Customer Satisfaction KPIs for 2022 and 2023 through streamlining processes utilizing continuous improvement approach. BBX 98.8%; On-Time Fulfillment 99.3%; Customer Satisfaction 95%.
• Coordinated cross-functional teams to ensure seamless execution of field activities and timely completion of projects resulting in $13M incremental revenue.
• Mentored leaders across functions, providing guidance and support to enhance their professional growth and development.

Leadership to establish multifaceted market strategy to achieve profitable revenue, while providing an exceptional customer experience and managing operational excellence.

• Created a culture where engaged Branch Leaders can develop and maximize individual strengths to lead and effectively execute on business priorities.
• Leadership team planned and executed on growth and partnership strategy, achieving the number one revenue performance to plan of 116.8% in the Branch Network North America for 2021.
• Managed budgets and financial reporting for the district, ensuring profitability and fiscal responsibility.
• 2021 Annual Achiever recognition for top district revenue and operation performance nationwide.
• CO-Led and Mentor of the US Branch Network Summer Intern Program using a continuous improvement approach to improve our returns process and evaluate audit criteria; deliverable improved customer experience and streamlined team member standard work; 1.4M organization financial Impact of process adoption and improvement.
• 2021 Team Member Engagement results of 88.2% after successfully integrating three districts while leading through customer facing operational change during our 2020 unprecedented pandemic year.
• Formulated South Region best practices for customer revenue and growth initiative utilizing information from new Power-Bi reports and adoption of growth plan Sharepoint tools.
• Orchestrated South Region Leadership team process and utilization of customer satisfaction surveys to improve customer experience and sustain results.

Created strategy and execution plan for our outbound distribution center; utilized continuous improvement approach to improve performance in our tier one KPIs including people, service, quality, and cost.

• Leader of the Value-Added Services team, Export Services, Bulk Pick and Pack Value Stream; team included three Process Managers, five Supervisors and up to 150 Team Members in a 1.1 million sq ft facility.
• Fulfilled on average 26K lines daily representing 3.5M per day in revenue.
• Partnered with Order to Cash team to analyze data and review processes to improve on time fulfillment and FPY results in Value Added Services and Export value streams.
• GVDC(Greenville) recognized in 2018 for best Safety Record for Network; improvement from last place in 2017 to best in the network for 2018.
• Recognized for Best Team Member Engagement results for Greenville Distribution Center and Top in the DC Network.
• Planned, piloted, and implemented large scale initiative for Grainger LTL trailer loading process to improve customer quality metrics and on time delivery service; collaborated with transportation to craft network wide implementation process.

Leader of ten Account Managers overseeing a portfolio of Commercial, Manufacturing, and Healthcare customers valued at $30M; successfully coached, trained and developed my team to drive strategic growth and maintain strong customer relationships.

• Increased sales revenue by developing and implementing effective sales strategies for the district; team utilized consultative approach leveraging our differentiated solutions in E-commerce & Process Improvement, Inventory Management, Sustainability, and Facility & People Safety.
• Sales revenue performance 2013- 101.3%; 2014 -100.4%; 2016-111%: 2017- 105%.
• Promoted to lead underperforming Long Beach/South LA team in 2015 to uncover and improve gaps in in performance and optimize coverage; collaborated with corporate sales strategy team and market leadership team
• Led District transition and change management to Salesforce platform utilizing tools for better planning and growth strategy.
• Top Employee Engagement Scores in Commercial Sales for 2013 & 2014.
• 2014 Recognition top growth and performance for West Coast Commercial Sales
• 2013 Pinnacle of Excellence Award