Kareana Pfanner
Cape Coral
Summary
Dynamic professional with a proven track record at Chocolate Moonshine, excelling in recruitment strategies and employee training. Adept at process optimization and team collaboration, I enhance operational efficiency and drive performance improvement. Committed to fostering a positive workplace culture while ensuring compliance and effective payroll management.
Overview
6
6
years of professional experience
Work History
Operator Support Specialist
Chocolate Moonshine Co.
10.2020 - Current
- Streamlined according to company protocols, ensuring compliance with company standards.
- Assisted in monitoring production processes and identifying areas for improvement.
- Learned to perform routine maintenance on operators to enhance performance reliability.
- Collaborated with team members to streamline with weekly meetings workflow and increase overall efficiency.
Human Resources Manager
CalStar Unlimited
01.2025 - 10.2025
- Developed and implemented recruitment strategies to attrac
- Enhanced onboarding protocols to increase retention and satisfaction among new hires.
- Facilitated employee training programs, improving workforce skills and productivity.
- Managed payroll system weekly.
Customer Service Representative
Keystone Safari
04.2020 - 10.2020
- Assisted customers with inquiries, providing accurate information about park attractions and services.
- Resolved customer complaints efficiently, enhancing overall guest satisfaction and experience.
- Maintained a clean and organized service area to ensure a welcoming environment for visitors.
- Collaborated with team members to streamline service processes, improving operational efficiency.
Skills
- Process optimization
- Compliance assurance
- Production monitoring
- Routine maintenance
- Team collaboration
- Recruitment strategies
- Onboarding protocols
- Employee training
- Payroll management
- Customer support
- Complaint resolution
- Service area management
- Operational efficiency
- Performance improvement
- Workflow streamlining
- Communication skills
- Project coordination
Timeline
Human Resources Manager
CalStar Unlimited
01.2025 - 10.2025
Operator Support Specialist
Chocolate Moonshine Co.
10.2020 - Current
Customer Service Representative
Keystone Safari
04.2020 - 10.2020