Karee Whittaker
Freeport
Summary
Security professional prepared for this role with substantial experience in ensuring safety and order. Proven ability to manage surveillance and access control, contributing to secure environment. Reliable team player known for adaptability and focus on achieving optimal results, proficient in performing routine checks and handling emergency situations with composure.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Security Guard
Allied Universal Security Services
10.2020 - Current
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
- Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Conducted detailed incident reports after each shift, contributing valuable insights for management review and analysis.
- Deescalated potentially volatile situations through effective conflict resolution techniques, protecting property and individuals from harm.
Customer Service Representative
McDonald
01.2018 - 08.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Education
English & Criminal Justice
Kingsborough Community College
04.2025
Regents Diploma - undefined
Freeport High School
06.2019
Skills
- Exceptional writing and social media marketing skills
- Proficiency in relevant computer applications (MS Word, Excel, PowerPoint, Google Suite, etc) as well as data entry/typing
- Verbal and written communication
- Security camera monitoring
- Patrolling
- Workplace safety
- Data entry
- Photo and video editing
- Creative writing
- CCTV monitoring
- Incident reporting
- English fluency
- Access control
Certification
Security Guard License #10015325040
Languages
English
Native or Bilingual
Spanish
Elementary
Timeline
Security Guard
Allied Universal Security Services
10.2020 - Current
Customer Service Representative
McDonald
01.2018 - 08.2019
Regents Diploma - undefined
Freeport High School
English & Criminal Justice
Kingsborough Community College