Kareem Bell

• Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents
• Performed daily pre-trip and safety inspections on equipment
• Secure freight inside trailers using appropriate tools and supplies
• Verify and complete required documentation and reports

• Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents
• Ensured compliance with procedures and regular safety checks of equipment to guarantee safety at all times
• Great customer-oriented attitude
• General understanding of vehicle mechanics to communicate problems in case of breakdowns and to perform basic repairs.

As a Volunteer IT Technician, I assisted in providing comprehensive technical support for GGW IT infrastructure including but not limited to helping to Install and Configure network printers and computers, helping install and clear tickets in the Jira Ticketing System, and maintenance of Point-of-Sale (POS) Systems, running Cat 6 network cabling infrastructure, managing Office applications such as Office 2016 and Office 365, troubleshooting, and maintaining hardware/ software, collaboration with end-users, adherence to security protocols and documentation.

• Configured hardware, devices, and software to set up work stations for employees.
• Documented support interactions for future reference.
• Provided basic end-user troubleshooting and desktop support.
• Created user accounts and assigned permissions.
• ServiceNow

• Configured hardware, devices, and software to set up workstations for employees
• Researched product and issue resolution tactics to address customer concerns
• Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks
• Documented support interactions for future reference
• Investigated and resolved customer inquiries and complaints quickly.