Kareem Brown
Tempe
Summary
Dynamic professional with a proven track record at Wells Fargo, excelling in service excellence and effective problem resolution. Skilled in analyzing complex data to identify trends and enhance operational efficiency. Recognized for developing training programs that improved team performance and consistently met compliance goals. Strong communicator dedicated to fostering great performance and results.
Overview
11
11
years of professional experience
Work History
Cellular Customer Service Agent
Boost Mobile
06.2025 - 11.2025
- Utilized support systems to document customer interactions and resolve complaints efficiently.
- Collaborated with team members to ensure adherence to company policies and procedures.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
- Provided detailed information on promotions and new products to drive customer engagement.
Media Support Advisor
CX Intouch
01.2023 - 12.2024
- Assisted customers with using their device including troubleshooting real time and resolving any issues with navigation, damaged device, and technical problems.
- Analyzed customer feedback to identify trends and improve service quality.
- Collaborated with cross-functional teams to optimize communication processes.
Fraud Analyst
Wells Fargo & Company
02.2020 - 11.2022
- Analyzed patterns in transaction data to identify fraudulent activity and mitigate risks.
- Collaborated with cross-functional teams to develop and implement fraud prevention strategies.
- Conducted thorough investigations into suspicious transactions, ensuring compliance with regulatory standards.
- Utilized advanced analytical tools to assess risk levels and improve detection processes.
- Met compliance goals consistently as well as quality assurance levels
Executive Office Research Analyst
Wells Fargo & Company
03.2018 - 12.2019
- Investigated customer cases to resolve fraudulent financial circumstances while maintaining correspondence with multiple departments and third party entities.
- Analyzed financial data to identify trends and provide actionable insights for proper resolution to the claims.
- Developed detailed reports and presentations synthesizing complex information for quality assurance review.
- Collaborated with cross-functional teams to streamline processes and enhance operational efficiency.
Team Leader
Wells Fargo & Company
07.2014 - 11.2019
- Developed training programs to elevate team performance and operational knowledge.
- Implemented process improvements that reduced delays and increased productivity.
- Coordinated resource allocation to optimize workflow and meet project timelines.
- Developed up to twenty bankers per cycle to meet all compliance goals every month
Education
No Degree - Theater Arts
South Dakota State University
Brookings, SD03-2002
Skills
- Service excellence
- Efficient data input
- Effective problem resolution
- Effective verbal communication
Timeline
Cellular Customer Service Agent
Boost Mobile
06.2025 - 11.2025
Media Support Advisor
CX Intouch
01.2023 - 12.2024
Fraud Analyst
Wells Fargo & Company
02.2020 - 11.2022
Executive Office Research Analyst
Wells Fargo & Company
03.2018 - 12.2019
Team Leader
Wells Fargo & Company
07.2014 - 11.2019
No Degree - Theater Arts
South Dakota State University