Summary
Overview
Work History
Education
Skills
Certification
Languages
Accomplishments
Affiliations
References
Timeline
Generic

Kareem Davis

Brooklyn,NY

Summary

Quality-driven Site Director focused on enabling consistent growth by applying remarkable leadership and decision-making skills to diverse operational issues. Proactive and hands-on leader adept at facilitating communication and planning improvements. Prepared to utilize experience and skills to take on new professional challenges. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.

Qualified Security Officer with experience maintaining safety for campus grounds and facilities. Talented at roving control and entrance control. Successfully remains calm in high-pressure situations and interactions with difficult individuals. Seasoned Security Officer equipped with excellent communication skills consistently maintains detailed logs of important events. Skilled in problem-solving and conflict resolution with knowledge of law enforcement investigations. Trustworthy and committed to honest interactions with supervisors, employees and customers.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Site Director

PureSpace
Brooklyn, NY
02.2019 - Current
  • Oversaw inventory management activities such as tracking stock levels and ordering supplies.
  • Conducted regular meetings with staff to review performance metrics and identify areas for improvement.
  • Assisted in recruiting, training, evaluating, and disciplining employees as needed.
  • Developed and implemented strategies to maximize the efficiency of operations.
  • Collaborated with team members to develop innovative solutions for operational challenges.
  • Arranged wake-up calls, dry cleaning and pet care as requested by patrons.
  • Organize packages according to tenant and location and distribute them to tenants entering
  • Investigated customer complaints or inquiries regarding products or services offered by the organization.
  • Identified potential risks associated with certain tasks or activities and implemented mitigation strategies accordingly.
  • Resolved conflicts between personnel in a timely manner while maintaining a professional demeanor.
  • Ability to sort incoming and outgoing mail as directed.
  • Reviewed employee performance evaluations regularly to ensure equitable treatment among staff members.
  • Monitored daily activities of site personnel to ensure quality assurance standards were met.
  • Scheduled maintenance services to keep equipment functioning properly at all times.
  • Sourced and hired high-quality candidates for key vacancies.
  • Maintained productive communication between relevant parties.
  • Trained new employees on proper hospitality protocols according to company guidelines.
  • Ensured compliance with safety regulations and health codes by conducting routine inspections of facility areas.
  • Resolved any issues that arise related to undelivered or misdirected packages.
  • Communicated effectively with team members regarding production goals and objectives.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Identified the needs of customers promptly and efficiently.
  • Recognized by management for providing exceptional customer service.
  • Knowledge of using ConciergeLink (BuildingLinks) to scan and enter information into the system
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Updated and maintained databases with current information.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Completed day-to-day duties accurately and efficiently.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Operated equipment and machinery according to safety guidelines.
  • Responsible for performing physical work, including standing, walking, lifting, and moving objects for an entire shift.
  • Improve mailroom operations through continuous process improvement projects
  • Lead mailroom integration with other departments, review and implement mailroom policy updates
  • Ensure mailroom documentation is current and compliant
  • Flexibility to adapt to changing demands
  • Strong interpersonal and coaching skills
  • Ability to work independently and as part of a team
  • Excellent customer service orientation
  • Provide leadership and team management to staff Balance competing priorities and make independent judgments and decisions Perform in a professional, confidential and collaborative capacity.

Concierge/Doorman

DYNAMIC BUILDING SERVICES
Brooklyn, NY
01.2017 - 04.2021
  • Handled complaints from customers in an efficient manner while working towards satisfactory resolutions.
  • Monitored inventory levels of supplies required for daily operations including brochures and maps.
  • Organized packages received by mail or courier on behalf of guests while ensuring they are properly tracked.
  • Conducted regular inspections of lobby areas to ensure cleanliness is maintained at all times.
  • Provided detailed information about the city's points of interest, restaurants, transportation options, and other activities.
  • Ensured that all customer complaints were addressed in a timely fashion.
  • Greeted customers and answered their inquiries regarding hotel services, amenities, and local attractions.
  • Responsible for Maintaining mailroom supplies, loading truck services, and operating sorting and other machinery to sort packages.
  • Kept updated records of guest feedback forms in order to measure service quality over time.
  • Maintained a professional presence at the front desk area by adhering to dress code standards.
  • Managed incoming calls from guests ensuring that all requests were handled efficiently and accurately.
  • Trained new staff members on proper policies and procedures related to customer service delivery.
  • Developed strong relationships with key partners in order to ensure smooth operations between departments.
  • Responded promptly to all customer inquiries via telephone, email or face-to-face contact while maintaining a friendly demeanor.
  • Coordinated with guests to provide special requests such as flowers or champagne in guest rooms upon arrival.
  • Arranged wake-up calls, dry cleaning and pet care as requested by patrons.
  • Managed a concierge desk, keeping area organized and stocked with necessary materials.
  • Handled mail and package deliveries, keeping items secure.
  • Acknowledged and greeted guests entering or leaving building, promoting pleasant environment.
  • Responsible for performing physical work, including standing, walking, lifting, and moving objects for an entire shift.
  • Maintained confidentiality of guest information and transactions.

Security Manager

Andrews International Security
New York, NY
06.2015 - 09.2018
  • Audited existing security systems for potential vulnerabilities and implemented corrective measures as necessary.
  • Implemented an incident response process to ensure timely resolution of security issues.
  • Monitored physical access to the premises, ensuring that only authorized personnel were allowed entry.
  • Collaborated with internal teams and external consultants on projects relating to compliance standards.
  • Managed a team of Security Officers responsible for monitoring CCTV cameras and responding to alarms.
  • Coordinated with vendors for installation of new hardware, software related to network, systems security.
  • Performed vulnerability scans on networks and systems to identify any potential threats or weaknesses in security posture.
  • Established relationships with law enforcement agencies in order to facilitate investigation of incidents or other criminal activities involving IT infrastructure.
  • Investigated security incidents to determine root cause, impact, and recommend remediation plans.
  • Developed and implemented training methods to promote improved officer performance.
  • Evaluated daily activity, incidents and irregularities and recorded equipment and property damage, theft, and presence of unauthorized persons.
  • Strengthened emergency preparedness and immediate responses while commanding oversight and maintenance of safety inventory and equipment.
  • Implemented new security protocols to prohibit trespassing and increase safety.
  • Floated between security locations to check in with officers, assess security and make proactive adjustments based on changing conditions.
  • Worked efficiently in busy, high-risk settings while maintaining best-in-class standards of excellence for security initiatives.
  • Met safety protocols by providing 24-hour armed internal security for multiple events while monitoring security equipment and operational logbooks to control building access.
  • Responsible for performing physical work, including standing, walking, lifting, and moving objects for an entire shift.

Security Officer

Vulcan/Montero protection
New York, NY
03.2015 - 05.2017
  • Investigated all reported incidents of theft or vandalism on premises.
  • Adhered to post orders while maintaining a visible presence around the property.
  • Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
  • Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
  • Monitored surveillance cameras and responded to suspicious activity.
  • Participated in training sessions to stay up-to-date on current security trends and best practices.
  • Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
  • Operated communication systems between officers stationed throughout the facility.
  • Assisted with crowd control during large events held at the facility.
  • Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
  • Provided assistance to other departments as needed such as deliveries from vendors or contractors.
  • Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
  • Maintained accurate logs of all security related activities.
  • Provided escorts for visitors as needed throughout the facility.
  • Checked for safety hazards and took corrective action when necessary.
  • Enforced access control measures in accordance with established procedures.
  • Assisted in the development and implementation of security policies and procedures.
  • Confirmed visitor identification prior to granting entry into the building.
  • Guarded restricted areas to prevent unauthorized entry.
  • Secured personnel and premises by inspecting buildings and patrolling property.

Security Officer

U.S. Securities Associates
New York, NY
01.2014 - 12.2015
  • Participated in training sessions to stay up-to-date on current security trends and best practices.
  • Assisted with crowd control during large events held at the facility.
  • Operated communication systems between officers stationed throughout the facility.
  • Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
  • Provided assistance to other departments as needed such as deliveries from vendors or contractors.
  • Warned persons of rule infractions or violations and evicted violators from premises.
  • Addressed problems quickly and reported clear information while working under minimal supervision.
  • Enforced security regulations and escorted non-compliant individuals to private areas for processing.
  • Observed patrons and customers to quickly address security situations.
  • Documented security-related situations and submitted in-depth reports to superiors.
  • Guarded restricted areas to prevent unauthorized entry.
  • Inspected parking lot to verify parking permits and ticketed or towed unauthorized vehicles.
  • Secured personnel and premises by inspecting buildings and patrolling property.
  • Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
  • Searched individuals and baggage for weapons and other prohibited items.
  • Verified photo IDs and tickets to allow guests passage.
  • Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
  • Monitored building and property entrances and exits to detect intrusions and protect assets.
  • Adhered to daily patrol schedules to support consistent security presence throughout property.
  • Monitored security cameras to identify and respond to suspicious activity.
  • Searched bags manually to identify prohibited items and contraband.
  • Identified suspicious activity to determine appropriate response.
  • Patrolled crowds during events to preserve order and promote security.

Security Officer

T & M Protection Resources
New York, NY
01.2009 - 08.2013
  • Patrolling and securing the area, monitoring and analyzing CCTV camera footage.
  • Guarding valuables in a secure area.
  • Protecting the company's assets relative to theft, assault, fire, and other safety issues.
  • Responding to alarms and emergencies.
  • Communicating any irregularities with management and keeping incident report records.
  • Following procedures for various initiatives including fire prevention, traffic control and accident investigations
  • Checking visitors in and out of the area.
  • Escorting visitors around the premises.
  • Ensuring compliance with government regulations.
  • Inspected fire extinguishers to ensure they were properly charged and operational.
  • Investigated all reported incidents of theft or vandalism on premises.
  • Adhered to post orders while maintaining a visible presence around the property.
  • Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
  • Provided escorts for employees entering and exiting the building after hours.
  • Investigated suspicious activity and reported findings to management.
  • Enforced safety regulations and monitored access control points.
  • Interacted with law enforcement officials to report incidents or violations of laws and regulations.
  • Assisted with searches of personnel, vehicles, packages.
  • Observed surveillance cameras for any suspicious activity or intruders.
  • Completed incident reports regarding violations of policies or procedures.
  • Maintained order during special events such as concerts and conferences.
  • Administered first aid when necessary in accordance with training guidelines.
  • Conducted daily security patrols of assigned areas.
  • Reviewed security logs to ensure proper documentation was maintained.
  • Answered questions from the public regarding facility rules and regulations.
  • Responded to alarms, emergencies, and disturbances.
  • Provided customer service assistance to staff and visitors in a professional manner.
  • Monitored closed circuit television systems.
  • Identified potential security risks and recommended corrective actions.
  • Patrolled parking lots and garages ensuring all vehicles were properly parked in designated areas.
  • Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
  • Surveyed multiple CCTV feeds to closely monitor important areas on grounds.
  • Addressed problems quickly and reported clear information while working under minimal supervision.
  • Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
  • Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.

Security Officer

Vinson Guard Services,
Atlanta, GA
10.2012 - 07.2013
  • Adhered to post orders while maintaining a visible presence around the property.
  • Investigated all reported incidents of theft or vandalism on premises.
  • Inspected fire extinguishers to ensure they were properly charged and operational.
  • Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
  • Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
  • Monitored surveillance cameras and responded to suspicious activity.
  • Participated in training sessions to stay up-to-date on current security trends and best practices.
  • Assisted with crowd control during large events held at the facility.
  • Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
  • Operated communication systems between officers stationed throughout the facility.
  • Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
  • Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
  • Provided assistance to other departments as needed such as deliveries from vendors or contractors.
  • Maintained accurate logs of all security-related activities.
  • Provided escorts for visitors as needed throughout the facility.
  • Performed first aid and CPR when necessary during emergency situations.
  • Responded to alarms and conducted investigations as required.
  • Assisted in the development and implementation of security policies and procedures.
  • Enforced access control measures in accordance with established procedures.
  • Confirmed visitor identification prior to granting entry into the building.
  • Warned persons of rule infractions or violations and evicted violators from premises.
  • Addressed problems quickly and reported clear information while working under minimal supervision.
  • Enforced security regulations and escorted non-compliant individuals to private areas for processing.
  • Documented security-related situations and submitted in-depth reports to superiors.

Security Officer

Time Warner Cables
Brooklyn, NY
02.2008 - 04.2010
  • Inspected fire extinguishers to ensure they were properly charged and operational.
  • Adhered to post orders while maintaining a visible presence around the property.
  • Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
  • Maintained high levels of alertness throughout shifts.
  • Escorted individuals requiring personal protection to provide safe transport to specified locations.
  • Administered first aid for minor medical situations and contacted paramedics for medical emergencies.
  • Patrolled crowds during events to preserve order and promote security.
  • Searched bags manually to identify prohibited items and contraband.
  • Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
  • Monitored security cameras to identify and respond to suspicious activity.
  • Adhered to daily patrol schedules to support consistent security presence throughout property.
  • Inspected security systems to maintain consistent operational availability and to detect evidence of tampering.
  • Explained security protocols to employees and guests to promote readiness for emergency situations.
  • Reviewed guest identification and employee credentials to authorize entry onto premises.
  • Monitored building and property entrances and exits to detect intrusions and protect assets.
  • Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
  • Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
  • Provided friendly and professional assistance to employees, visitors and customers.

Education

High School Diploma -

Erasmus Hall High School
Brooklyn, NY
06-2003

Skills

  • Operations Management
  • Policy Development
  • Performance Improvements
  • Program Leadership
  • Operational planning
  • Program Management
  • Staff Development
  • Operational leadership
  • Security management
  • Inventory procurement
  • Security awareness
  • Team Supervision
  • Subcontractor Management
  • Safety awareness

Certification

  • Certificate in Customer Service
  • Certificate for Eight & Sixteen hour security officer course
  • Anti terrorism awareness course

Languages

English
Full Professional
Spanish
Professional

Accomplishments

  • Team Leadership: Mentored and trained five junior staff members, leading to their promotion within a year.
  • Conflict Resolution: Successfully mediated conflicts within the team, improving overall productivity
  • Recently enrolled in school for Bachelor Degree in Cybersecurity
  • Managed training and onboarding of new customer service associates, in partnership with Department Head,

Affiliations

  • Running and workout
  • Music
  • Cooking/Grilling
  • Movies
  • Spending time with families

References

References available upon request.

Timeline

Site Director

PureSpace
02.2019 - Current

Concierge/Doorman

DYNAMIC BUILDING SERVICES
01.2017 - 04.2021

Security Manager

Andrews International Security
06.2015 - 09.2018

Security Officer

Vulcan/Montero protection
03.2015 - 05.2017

Security Officer

U.S. Securities Associates
01.2014 - 12.2015

Security Officer

Vinson Guard Services,
10.2012 - 07.2013

Security Officer

T & M Protection Resources
01.2009 - 08.2013

Security Officer

Time Warner Cables
02.2008 - 04.2010

High School Diploma -

Erasmus Hall High School

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Kareem Davis