Kareem Jalil
Mountlake Terrace,WA
Summary
Dynamic leader with a proven track record at JDs Market, adept in team management and inventory coordination. Excelled in enhancing operational efficiency and customer satisfaction, evidenced by implementing strategic improvements. Skilled in verbal and written communication and proficient in software, consistently achieving goals with a focus on workforce planning and promotions expertise.
Knowledgeable [Job Title] specializing in training and administrative management. Adept at documentation, reporting, and regulatory compliance.
Overview
17
17
years of professional experience
Work History
Department Lead
JDs Market
11.2020 - Current
- Supervised existing employees and recruited, interviewed and hired new ones.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Monitored customers and employees to evaluate loss prevention risks, performance and customer service.
- Communicated with managers of other departments to maintain transparency.
- Oversaw efficient inventory stocking and supply rotation.
- Set up displays and trained employees on current promotions.
- Managed team schedules, department projects and quality assurance.
- Frequently inspected production area to verify proper equipment operation.
- Collected, arranged, and input information into database system.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Evaluated customer needs and feedback to drive product and service improvements.
Assistant Manager
Sprouts Farmers Market Inc.
09.2023 - 07.2024
- Generated repeat business through exceptional customer service.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Launched quality assurance practices for each phase of development
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Supervisor
ZYK Enterprises
01.2012 - 01.2020
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Observed packing operations to verify conformance to specifications.
- Evaluated customer needs and feedback to drive product and service improvements.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Conducted regular reviews of operations and identified areas for improvement.
- Maintained database systems to track and analyze operational data.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Educated staff on organizational mission and goals to help employees achieve success.
- Collected, arranged, and input information into database system.
- Generated reports detailing findings and recommendations.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Developed effective improvement plans in alignment with goals and specifications.
Owner
Accomplished Auto Care
09.2009 - 10.2011
- Managed day-to-day business operations.
- Trained and motivated employees to perform daily business functions.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Consulted with customers to assess needs and propose optimal solutions.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Lot Porter
Toyota of Kirkland
12.2007 - 09.2010
- Enhanced intake process by greeting and assisting customers promptly.
- Maintained physical appearance of lot to attract customers to business.
- Organized lot by arranging [Number] [Items] per [Timespan].
- Delivered clean [Items] in showroom condition to earn [Number]% customer satisfaction ratings.
- Communicated with service team and other staff to assist customers.
- Operated vacuums and floor polishers to avoid malfunctions and expensive repairs.
- Communicated with coworkers and managers about completed duties.
- Escorted drivers to vehicles and helped load or carry large items.
- Parked and retrieved cars according to customer needs.
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Followed safety protocols for personal, guest and automobile safety.
- Monitored and secured lot, reporting suspicious activity to management for quick resolution.
- Kept facilities well-lit and marked to improve safety and navigation.
- Conducted regular spot checks to verify appropriate and safe parking of all vehicles.
- Responded to customer requests efficiently and with knowledgeable assistance.
Education
High School Diploma -
Shorecrest High School
Shoreline06-2007
Skills
- Verbal and written communication
- Multitasking strength
- Proficient in [software]
- Task delegation
- Team management
- Curriculum development
- Documentation
- Prioritization skills
- Workforce planning
- Inventory coordination
- Promotions expertise
- Reporting
- Equipment maintenance
Timeline
Assistant Manager
Sprouts Farmers Market Inc.
09.2023 - 07.2024
Department Lead
JDs Market
11.2020 - Current
Supervisor
ZYK Enterprises
01.2012 - 01.2020
Owner
Accomplished Auto Care
09.2009 - 10.2011
Lot Porter
Toyota of Kirkland
12.2007 - 09.2010
High School Diploma -
Shorecrest High School
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