Kareem Johnson
Summary
Experienced Senior Onboarding Analyst with over 6 years of experience in the Staffing Industry. Excellent reputation for resolving problems and improving customer satisfaction. Ability to work well under pressure. Adjust well to change in and out of the workplace both independently and as a team member. I possess strong skills in leadership, management, communication, organizational processes, information technology, compliance, time management, and onboarding processes.
Overview
10
10
years of professional experience
Work History
Senior Onboarding Analyst
Randstad US
Atlanta, Georgia
05.2021 - Current
- Works on the Talent Onboarding Solutions (TOS) Department team servicing our Mid Market and Strategic Accounts over US & Canada.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Functioning as a Lead , the main point of contact for escalations, questions or concerns pertaining to the Enterprise's onboarding system, Bullhorn365.
- Ensure compliance with laws, regulations, contractual obligations, and internal policies and procedures.
- Proved successful working within tight deadlines and fast-paced atmosphere..
- Analyzed workflow, access, information and security requirements.
- Works with Dev Ops on open Projects as needed.
- Mentored and trained new staff to build a highly-productive group of Analysts.
- Collaborated with our company Software Engineers, Developers, Agile Team, and 3rd Party Vendor personnel's to introduce and customize Bullhorn365 into workflows.
- Served as subject matter expert while assisting my Principal with proposed enhancements to Bullhorn365
- Coached and mentored colleagues while offering constructive feedback for performance improvement.
- Monitored/documented resolutions of bugs, tested fixes and helped developers tackle ongoing problems by providing QA perspective.
- Created training material on procedures and new business processes and shared information with internal team and appropriate stakeholders.
- The lines of business I currently support daily (10): Randstad Technologies, Randstad Healthcare, Randstad Payroll Solutions (formerly known as Sourceright), Randstad Life Science, Randstad Professionals, Randstad Engineering, Randstad General Staffing, Spherion, Tatum, and Cella.
Onboarding Analyst
Randstad US
Atlanta, GA
03.2018 - Current
- Works on the Talent Onboarding Solutions (TOS) Department team servicing our Mid Market and Strategic Accounts over US & Canada.
- Identified and resolved problems through root cause analysis and research in Bullhorn 365 (Onboarding System).
- Validated resolutions by performing UAT testing.
- Applied knowledge of data modeling and statistical analysis to note trends and draw conclusions.
- Performed system analysis, documentation, testing, implementation and user support for platform transitions.
- Researched and recommended process improvements designed to mitigate operational and financial risk.
- Investigated and addressed system issues to enhance usability and improve functionality.
- Collected, arranged and input information into database system.
- Documented procedures and business processes and shared information with appropriate stakeholders.
MSP PICS Operations Specialist
Randstad Sourceright
Alpharetta, GA
02.2017 - 03.2018
- Acted as Lead for our Enrollment Team for Randstad Sourceright.
- Collected, arranged and input information into user profiles on our Front/Back Office systems. Such as Randstad Front Office(RFO), Randstad Integrated System(RIG database system).
- Documented and proactively followed up with Talent who were missing paperwork, to help prevent delays in the onboarding process.
- Assisted Account Managers daily with system issues (Bullhorn 365) and updating the team with new improvement plans and expectations to come.
- Developed and updated tracking spreadsheets using Microsoft Excel to aid with Compliance.
- Handled I9 issues working in Equifax and ADP systems in order to validate identity.
Customer Care Representative
Philips Healthcare (worked As A Randstad Talent)
Alpharetta, GA
06.2016 - 02.2017
- Provided initial response for technical and Clinical support, Parts ID, Field and Bench Repair teams. (serviced Doctors, Nurses, Patients, Technicians, etc)
- Successfully completed required training and demonstrated the understanding of that training through a Required Training Exam.
- Basic knowledge of SalesForce, and products and/or services Philips Healthcare has to offer.
- Responsible for verification of, and correct documentation relating to internal/external customers request for service
- Works well under pressure able to operate in a multi-tasking environment. Demonstrated exceptional soft skills in every customer interaction by conveying a positive attitude.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction..
- Assisted call-in customers with questions with previous claims or created a new claim in our SalesForce database.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Logged call information and solutions provided into internal database (SalesForce).
Accounts Specialist
IBM
Smyrna, GA
09.2013 - 06.2016
- Accurately monitored service calls with IBM's Global Solution Management Center.
- Handled technicians disputes on a daily basis, and/or found problems and researched for the best solutions.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Able to set priorities and maintain a high level of production and quality.
- Worked independently with minimal supervision.
Education
Bachelor of Science -
Kennesaw State University
Kennesaw, GAHigh School Diploma -
North Cobb High School
Kennesaw, GA05.2017
Skills
- Knowledgeable in Google, Microsoft Excel, Microsoft Word, Microsoft Power Point, Adobe, PeopleSoft, Front/Back Office systems, SalesForce (the end user experience), ADP, Equifax, Google Analytics
- Six Sigma Yellow Belt Certified (provided by Randstad)
- Organizational Standards
- Quality Assurance Testing
- Administrative Support
- Business Processes and Procedures
- Computer Operating Systems
- Technical Support and Assistance
- Employee Engagement/ Building Client Relationships
- End-User Support
- Project Strategy
Accomplishments
- Six Sigma Yellow Belt Certified
- Promoted to Senior Onboarding Analyst w/ Randstad in 2020
Timeline
Senior Onboarding Analyst
Randstad US
05.2021 - Current
Onboarding Analyst
Randstad US
03.2018 - Current
MSP PICS Operations Specialist
Randstad Sourceright
02.2017 - 03.2018
Customer Care Representative
Philips Healthcare (worked As A Randstad Talent)
06.2016 - 02.2017
Accounts Specialist
IBM
09.2013 - 06.2016
Bachelor of Science -
Kennesaw State University
High School Diploma -
North Cobb High School
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