Kareem Jumal Brown
Inglewood,CA
Summary
I am well equipped and fast learning in retail service. With my background i am perceived to be a fast learner, very punctual a good team asset.
Overview
2026
2026
years of professional experience
Work History
Customer Service Specialist
Dicks Sporting Goods
08.2025 - Current
- Assisted customers in locating products and understanding features to enhance shopping experience.
- Responded to inquiries via phone and email, providing timely and accurate information.
- Processed transactions efficiently using POS systems, ensuring smooth checkout operations.
- Resolved customer complaints with empathy, maintaining high levels of satisfaction.
- Collaborated with team members to manage inventory levels and product displays effectively.
- Educated customers on promotional offers and loyalty programs to drive engagement.
- Monitored store environment for cleanliness and safety, adhering to company standards.
- Participated in training sessions to improve product knowledge and customer service skills.
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Developed rapport with customers, fostering long-term relationships and repeat business.
- Collaborated with team members to create effective strategies for improving overall customer experience.
- Actively participated in team meetings and professional development workshops, continuously seeking opportunities to enhance skills and provide exceptional customer service.
- Increased customer retention rates by providing exceptional problem-solving skills and personalized solutions.
- Monitored quality assurance metrics regularly, identifying opportunities for personal growth and development within the role.
- Tracked customer interactions using CRM software, helping the team identify trends and areas of improvement in service delivery.
- Responded to customer requests for products, services, and company information.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded proactively and positively to rapid change.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Customer Service Specialist Head Cashier
Lowes
02.2021 - 04.2022
- Assisted customers with inquiries and product selections to enhance overall satisfaction.
- Processed transactions accurately using point-of-sale systems, ensuring smooth checkout experiences.
- Resolved customer complaints promptly, demonstrating strong problem-solving skills and professionalism.
- Maintained organized cash register area, contributing to efficient operational flow during peak hours.
- Trained new cashiers on system operations and customer service protocols to ensure consistent service quality.
- Collaborated with team members to improve workflow efficiency and streamline checkout processes.
- Monitored inventory levels at registers, assisting in stock replenishment efforts as needed.
- Implemented best practices for handling cash transactions, reducing discrepancies and enhancing accountability.
- Counted money in drawers at beginning and end of each shift.
- Managed returns and exchanges with efficiency, minimizing any inconvenience to customers while adhering to company policies.
- Trained new hires on company policies and best practices, fostering a positive team environment.
- Resolved customer complaints with professionalism and empathy, ensuring repeat business and loyalty.
- Implemented loss prevention strategies, reducing incidents of theft and shrinkage in the store.
- Provided exceptional support to fellow team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Maintained accurate cash drawer, conducting thorough reconciliations at the end of each shift.
- Developed strong relationships with regular customers by remembering preferences and offering personalized assistance.
- Assisted in inventory management by accurately tracking stock levels and replenishing merchandise as needed.
Front End Supervisor
The Home Depot Inc
2020 - 2021
- Supervised daily operations to ensure team efficiency and adherence to company standards.
- Trained new staff on customer service protocols and operational procedures.
- Managed inventory levels, ensuring product availability during peak hours.
- Resolved customer complaints promptly, enhancing overall satisfaction rates.
- Implemented workflow improvements that streamlined task completion across shifts.
- Conducted regular team meetings to promote communication and address challenges.
- Assisted in scheduling staff shifts to optimize coverage and productivity.
- Monitored performance metrics to identify areas for operational enhancement.
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- Monitored cash drawers in Number checkout stations to verify adequate cash supply.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Ensured compliance with company policies and local regulations through regular audits of cash registers, transaction records, and employee behaviors on duty.
- Enhanced customer satisfaction by effectively managing front-end operations and addressing customer concerns promptly.
- Coached and mentored team members for better performance, leading to higher levels of productivity and job satisfaction.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Promoted a safe working environment by enforcing safety guidelines among team members consistently.
- Collaborated with store management to develop strategies for improving overall store performance and customer satisfaction.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Resolved escalated customer complaints with diplomacy and professionalism, maintaining strong relationships with clientele.
- Streamlined checkout processes for increased efficiency, resulting in shorter wait times for customers.
- Handled personnel issues such as attendance tracking, time-off requests, disciplinary actions fairly.
- Participated in regular meetings with upper management to discuss front-end performance metrics.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Conducted regular training sessions for new hires and existing employees on company policies, procedures, and best practices.
- Collaborated with other departments within the store to streamline logistics processes, leading to seamless workflow.
- Increased employee retention by fostering a positive work environment and providing ongoing support to team members.
- Managed inventory levels in the front-end area to avoid stockouts or overstock situations, ensuring optimal product availability.
Head Cashier
The Home Depot Inc
2019 - 2020
- Supervised cash handling procedures, ensuring accuracy and compliance with company policies.
- Trained new cashiers on operational processes and customer service standards.
- Managed daily cash deposits, reconciling discrepancies promptly.
- Enhanced customer experiences by providing efficient and friendly service.
- Collaborated with management to improve checkout efficiency through process adjustments.
- Monitored inventory levels at checkout stations, minimizing stockouts and delays.
- Resolved customer inquiries and complaints effectively, improving satisfaction rates.
- Implemented best practices for cash register operations, reducing processing time significantly.
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
Customer Service Lead
The Home Depot Inc
2019 - 06.2019
- Led team in resolving customer inquiries and complaints efficiently.
- Trained new staff on customer service protocols and company policies.
- Implemented feedback mechanisms to enhance customer satisfaction levels.
- Analyzed service metrics to identify areas for operational improvements.
Customer Service Representative
The Home Depot Inc
2018 - 03.2019
- Resolved customer inquiries and issues with effective communication and problem-solving skills.
- Processed orders and returns efficiently, ensuring high levels of customer satisfaction.
- Maintained accurate records of customer interactions using CRM software for improved service delivery.
- Collaborated with team members to streamline workflows and enhance support processes.
Freight Associate
The Home Depot Inc
2018 - 2019
- Oversaw daily freight operations, ensuring efficient workflow and timely processing of shipments.
- Trained new associates on safety protocols and operational procedures to enhance team performance.
- Implemented process improvements that increased accuracy in inventory management and order fulfillment.
- Coordinated with logistics teams to optimize delivery schedules and minimize delays in shipment arrivals.
- Mentored junior associates, providing guidance on best practices for handling freight and maintaining safety regulations.
- Conducted regular audits of freight processes, identifying areas for enhancement and ensuring compliance with standards.
- Developed training materials to streamline onboarding process for new hires, improving overall efficiency in operations.
Fryer
Arbys Resturant
2009 - 2010
- Operated commercial fryers to prepare high-volume food orders efficiently.
- Maintained cleanliness and organization of fryer station to ensure compliance with health standards.
- Monitored cooking times and temperatures to guarantee food quality and safety.
- Assisted in training new staff on fryer operation and safety protocols.
Education
High School Diploma -
Santa Monica High School
Santa Monica, CA06.2009
Skills
- Customer service
- Good communication skills
- Customer relations
- Call center experience
- Excellent written and oral communication
- Telephone etiquette
- Complaint handling
- Problem resolution
- Customer relationship management
- Customer retention
- Project management
- Customer order management
- De-escalation techniques
- Computer proficiency
- Active listening
- Professional telephone demeanor
- Data entry
- Follow-up skills
- Prioritization
- Microsoft outlook
- Building rapport
- Product and service solutions
- Administrative support
- Call management
- Relationship building
- Critical thinking
- Office equipment proficiency
- Documentation
- Conflict resolution
- Product knowledge
- Live chat support
- Paperwork processing
- Software CRM system proficiency
- Data collection
- Call center operations
- Dispute resolution
- Client relations
- Brand representation
- Sales closing
- Service upselling
- Credit adjustments
- Team development
- Customer education
- Order fulfillment
- Store maintenance
- Quality control
- Staff training
- Product education
- Delivery scheduling
- Receiving support
- Call triaging
- Product sales
- Coordination
- Reading comprehension
- Payment processing
- Order processing
- Key holder experience
- Microsoft PowerPoint
- Scheduling
- Report creation
- Proofreading
- Technical support
- Report transcription
- Warranty service
Order
1866598374, Complete, CLEAR, https://care.fadv.com
Candidate Information
Kareem, Jumal, Brown, Jr, 5263 W Goldenwood Drive, Inglewood, CA, 90302, USA, (310) 303-2655, kashusbrown@gmail.com, XXXX-04-25
Order Information
DICK'S SPORTING GOODS STANDARD, Corapolis, PA, 00924, 2025-08-13, 2025-08-27, Standard, Standard Alias, Managed State Compliance
Report Summary - Search Results
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Report Dates
2025-08-13, 2025-08-13
Personal Information
- ID Type: SSN
- ID Number: XXX-XX-0057
Timeline
Customer Service Specialist
Dicks Sporting Goods
08.2025 - Current
Customer Service Specialist Head Cashier
Lowes
02.2021 - 04.2022
Front End Supervisor
The Home Depot Inc
2020 - 2021
Head Cashier
The Home Depot Inc
2019 - 2020
Customer Service Lead
The Home Depot Inc
2019 - 06.2019
Customer Service Representative
The Home Depot Inc
2018 - 03.2019
Freight Associate
The Home Depot Inc
2018 - 2019
Fryer
Arbys Resturant
2009 - 2010
High School Diploma -
Santa Monica High School
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