Kareem Richards
Summary
A great host with extensive experience in managing onboard entertainment and fostering guest relationships. Skilled in promotional development and marketing strategy, driving memorable experiences that elevate overall guest satisfaction and engagement.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Cruise Director
Norwegian Cruise Line
Miami
04.2025 - Current
- Coordinated daily entertainment schedules to increase guest engagement in onboard activities.
- Organized themed events and interactive activities tailored to diverse passenger demographics.
- Collaborated with entertainment staff to produce high-quality shows and performances.
- Promoted guest satisfaction through enthusiastic and friendly interactions with passengers.
- Managed guest feedback to resolve concerns and improve overall cruise experiences.
- Trained new team members on operational procedures and customer service standards.
- Facilitated interdepartmental communication to streamline event planning processes.
- Developed promotional materials that effectively informed guests about upcoming events and activities.
Assistant Cruise Director
Norwegian Cruise Line
Miami
05.2021 - Current
- Reading crowds and delivering entertainment to surpass expectations.
- Coordinated planning and execution of onboard entertainment programs and activities to engage guests.
- Assisted in organizing entertainment programs, such as shows, competitions, games, tournaments, and other events.
- Managed budgets and identified strategies to increase revenue in bingo and onboard activities.
- Guided staff in fulfilling their duties and responsibilities during the voyage to enhance guest experience.
Cruise Staff
Norwegian Cruise Line
Miami
06.2015 - 03.2021
- Provided personalized customer service to elevate guest satisfaction onboard.
- Coordinated embarkation and disembarkation processes to streamline guest flow.
- Coached new staff on service standards and operational procedures to ensure consistency.
Education
Associate of Arts - Business Management
T.A. Marryshow Community College
Grenada 06-2012
High School Diploma -
Grenada Boys Secondary School
01-2010
Tourism And Hospitality -
Grenada Tourism Authority
Skills
- Event coordination
- Entertainment scheduling
- Entertainment programming
- Guest engagement
- Promotional development
- Marketing strategy
- Customer relationship management
- Hosting & Entertaining Large Crowds
Certification
- Trained tourism host
Accomplishments
- Vacation Hero Award winner 2025
Affiliations
- Hiking
- Diving
- Event Promoter
Timeline
Cruise Director
Norwegian Cruise Line
04.2025 - Current
Assistant Cruise Director
Norwegian Cruise Line
05.2021 - Current
Cruise Staff
Norwegian Cruise Line
06.2015 - 03.2021
Associate of Arts - Business Management
T.A. Marryshow Community College
High School Diploma -
Grenada Boys Secondary School
Tourism And Hospitality -
Grenada Tourism Authority