Overview
Work History
Education
Software
Certification
Timeline
Accomplishments
Kareem B Rolland

Kareem B Rolland

Staten Island,NY

Overview

14
14
years of professional experience
1
1
Certificate

Work History

Office Manager/Business Analyst (PAA3)

NYC Dept. of Children Services (ACS)
New York, NY
01.2023 - Current
  • Maintains the data management system of OEEO activity.
  • Analyzes and synthesizes EEO business intelligence and trend data to develop metrics and models based on observed trends.
  • Develops and implements administrative procedures to maximize overall office efficiency and timely allocation of staff resources.
  • Collaborates with IT personnel on projects that would improve overall workflow processes.
  • Manages the Office of EEO's full cycle of the recruitment processes in the ACS applicant tracking system, including creating job postings, screening, interviewing, selection, and onboarding of successful candidates.
  • Provides guidance on salary negotiations and wage increases according to employee retention practices and/or performance.

HR Generalist/Data Reporting Analyst (PAA2)

NYC Dept. for the Aging (DFTA)
Manhattan, NY
01.2020 - 01.2023
  • Implemented new systems to optimize HR management and structure.
  • Liaison with staff and management in analysis and resolution of workflow and turnover issues.
  • Collaborated with various departments to gain insight on project productivity, plan improvements and gauge effectiveness and update projects to meet company objectives and long-term goals.
  • Developed database to assist Director in processing all salary changes stemming from contractual increases, promotions, bonuses, pay adjustments.
  • Compiled and modeled business data using Excel & Power BI software while organizing subsystems to execute proper collection of data.
  • Completed quality assurance reviews to assess accuracy of data and validate results.
  • Coordinated various activities as the Principal Associate, including all HR personnel actions, agency blood drives, Directive 1 reporting, COIB compliance filing, external employee verification and HR data collection auditing.
  • Promoted company in maintaining work environment focused on quality, communication, collaboration, integration and teamwork.

Supervisor (Clerical IV/PAA1)

NYC Dept of Mental Health & Hygiene (DOHMH)
Manhattan, NY
07.2016 - 01.2020
  • Deputy City Registrar (DCR) with the Corrections and Amendments Unit responsible for final signature approval of Birth/Death certificate applied corrections. Which involved detailed knowledge of acceptable legal paperwork, precise navigation of agency wide programs and broad understanding of possible scenarios in which to apply various approval parameters
  • Supervised over-all customer service floor operations including subordinate clerical, application examiner, and front facing staff as well as performed employee scheduling, conflict resolution and daily accounts reconciliation.
  • Developed, created and implemented job aides and operations manuals, then trained all staff in initiating new systems wide E-vital launch.
  • Supervisor with the Records Management Unit overseeing staff operations to include day to day Vault operations, monitoring and evaluating performance, and initiating corrective or disciplinary actions. Also restructuring multiple Vault locations to foster efficiency.
  • Created databases to track record and manage inventories of all forms, equipment, stored documents, and sensitive retention materials.

Timekeeper (Clerical III)

NYC Dept. of Environmental Protection (DEP)
Manhattan, NY
02.2015 - 07.2016
  • Responsible for maintaining time and attendance records for over 150 employees. Analyzed, reviewed and processed payroll transaction through City Time, NYCAPS, CHRMS, & PMS.
  • Verify the accuracy of all relevant weekly, biweekly, quarterly, bi-yearly and yearly reports.
  • Received, filed and processed paperwork and documents for on-boarding and out-going employees.
  • Organized and maintained payroll information by entering data, deleting errors, calculating and collecting information.
  • Handled timekeeping inquiries.

Rescheduling Rep (Clerical II)

NYC Dept. of Human Resources Administration (HRA)
Manhattan, NY
08.2014 - 01.2015
  • Maximized customer satisfaction by handling more than 100 customer telephone interactions each day developing a bank of knowledgeable information, then crafting detailed responses that were helpful and informative.
  • Cross-trained on BEV and applications investigator roles in order to provide skilled back-up for customer-facing teams.
  • Administered physical and digital filing systems, keeping records well-organized and easily retrievable by team members.
  • Supported office clerical functions using word processing and other software, email and office machines.

Dispatcher/Quality Auditor

LSG Sky Chefs, JFK Airport
Queens, NY
06.2010 - 06.2015
  • Investigated and identified quality issues to uncover root causes and explore potential corrective actions.
  • Communicated with floor managers and conducted audits for airline clients to assess catering carts for compliance with international and domestic flight schematics.
  • Coordinated and tracked extensive paperwork and electronic data related to logistics and material movement in the present, past, and future.
  • Communicated with customers, vendors, shippers, and internal staff members to verify status and schedule delivery times.
  • Maintained current knowledge of all personnel in the field and all completed deliveries or delays.

Education

Nanodegree - Business Analytics

OneTen | Udacity , Mountain View, CA
10-2024

Certificate of Completion - Civic Engagement & Leadership Development

CUNY School of Labor Studies, New York City
2021

Associate of Arts - Digital Communications And Media

The Art Institute of New York City, New York, NY
2012

High School Diploma -

Murray Bergtraum High School, Manhattan, NY

Software

Tableau

Power BI

SQL

Certification

  • Google Data Analytics - Professional Certificate (2024)
  • DA-100T00 Analyzing Data with Power BI (32 Hours 2021)
  • Lean Six Sigma (Green Belt 2022) 1.20 CEU/16.00 CPE
  • Data Analytics for Managers/Excel (2021) .60 CEU/8.00 CPE/6.00 PDC
  • Project Management (2020) .60 CEU/8.00 CPE
  • Project 2013 Part 1 (2021) .60 CEU/8.00 CPE
  • Organizational Design for Leaders: Design for Agility & Flexibility (2021) 0.30 CEU/4.00 CPE

DCAS HR Academy (2021)

Fundamental Trainings:

  • Diverse & Inclusive Recruitment
  • Civil Service Hiring
  • NYC Policy Application & Management
  • Data Management & Workforce Planning
  • Understanding Performance Management & Professional Development
  • Ethics in Human Resources

Elective Trainings:

  • Managing Transitions-Thrive Through Change
  • People Management & Understanding Potential
  • Leveraging NYCAPS for Your Needs

Timeline

Office Manager/Business Analyst (PAA3) - NYC Dept. of Children Services (ACS)
01.2023 - Current
HR Generalist/Data Reporting Analyst (PAA2) - NYC Dept. for the Aging (DFTA)
01.2020 - 01.2023
Supervisor (Clerical IV/PAA1) - NYC Dept of Mental Health & Hygiene (DOHMH)
07.2016 - 01.2020
Timekeeper (Clerical III) - NYC Dept. of Environmental Protection (DEP)
02.2015 - 07.2016
Rescheduling Rep (Clerical II) - NYC Dept. of Human Resources Administration (HRA)
08.2014 - 01.2015
Dispatcher/Quality Auditor - LSG Sky Chefs, JFK Airport
06.2010 - 06.2015
CUNY School of Labor Studies - Certificate of Completion , Civic Engagement & Leadership Development
The Art Institute of New York City - Associate of Arts, Digital Communications And Media
Murray Bergtraum High School - High School Diploma,
OneTen | Udacity - Nanodegree, Business Analytics

Accomplishments

  • As Office Manager at ACS - Oversaw EEO units Issuetrak software implementation from A-Z, through the visualization, design, implementation and sustainability process. Served as primary train the trainer and systems administrator.
  • Spearheaded agency moved project for EEO Office, successfully managing administrative staff through the processes of 1. packing, 2. data entry and 3. submissions for offsite storage, for over 200 boxes of EEO legacy hard copy files.
  • As HR Generalist/Data Reporting Coordinator at NYC Aging - Served as principal coordinator regarding Personnel Actions expertly executing the transformation from hard copy to a digital work flow.
  • Propitiously launched the designing and distribution of HR metric dashboards for agency and individual units providing key insights to foster hiring, retention, performance expansion as well as other KPI initiatives.
  • As Supervisor at DOHMH - Systemized the divisions Records Request procedures while creating comprehensive digital logs of all items contained in 4 NYC vault locations.
  • Supervised and launched the agency initiative "Fast Track" in the Corrections Dept. successfully trimming a 30 day process to a 48 hour turn around.
  • Acted as main trainer and systems coordinator for Correction Dept. regarding agency wide eVital software launch, functioning as the primary source of reference pertaining to software workflow operations, problem solving and work around solutions.

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