Melissa Palmer
Austell,GA
Summary
Operations Coordinator and Receptionist with 9-year background in professional settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling. Outgoing and friendly receptionist delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data-entry and database administration. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
14
14
years of professional experience
Work History
Operations Coordinator/Receptionist
Epiq Global
08.2020 - Current
- Provided direction and guidance to internal teams in order to achieve targets.
- Evaluated upcoming program plans to forecast expected resource needs.
- Reconciled monthly operating budgets and shared information with senior management team.
- Scheduled meetings for senior management team and booked conference rooms.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Developed and implemented daily operations plans such as delivery routes, employee assignments and promotional strategies.
- Worked with vendors to make purchases and reconcile invoices.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Reviewed financial reports each day and investigated variances with accounting staff to keep records accurate.
Receptionist
IST Management
10.2015 - 08.2020
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Aggregated and prepared documentation and reports for office meetings, distribution and filing.
- Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
- Coordinated travel accommodations for staff and out-of-town visitors, including vouchers, agendas and transportation.
- Assisted in administrative duties for office team, including making phone calls, copies and schedules.
Assistant Manager
Wendys
07.2010 - 10.2015
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Supported staff development and goal attainment by focusing on skill development and job satisfaction.
- Trained team members in successful strategies to meet operational and sales targets.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Coached team on effective upselling and cross-selling methods.
- Monitored employee performance and developed improvement plans.
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Assisted Manager in interview process of prospective employees and provided feedback.
- Recruited, interviewed and hired individuals which would add value to team while bringing wealth of experience.
- Handled customer service by dealing with complaints, organizing stock and answering customer questions.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
Skills
- Documentation and reporting
- Customer/Client relations
- Office administration
- Conflict Resolution
- Time management
- Administrative support
- Travel coordination
- Security awareness
- Professional demeanor
- Customer and Client Relations
- Bookkeeping
- Scheduling
- Telephone skills
- Expense reporting
- Organization skills
- Microsoft Excel
- Google Docs
- Greeting Visitors
Timeline
Operations Coordinator/Receptionist
Epiq Global
08.2020 - Current
Receptionist
IST Management
10.2015 - 08.2020
Assistant Manager
Wendys
07.2010 - 10.2015
High School Diploma -
Westlake High School
Education
High School Diploma -
Westlake High School
Atlanta, GA05.2005
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