Kareem White
Alsip,IL
Summary
I am a hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. I am also a committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Behavior Therapist
Elim Christian School
Crestwood, IL
12.2023 - Current
- Assisted in the implementation of educational programs for special needs children.
- Collaborated with special education staff to develop Individualized Education Plans.
- Provided technical assistance to teachers when using new software or technology tools.
Application Support Analyst
Enova International
Chicago, IL
08.2022 - 12.2023
- Deployed new versions of applications based on customer specifications.
- Resolved customer queries via phone, email, chat, or remote desktop tools.
Accounts Specialist/Loan Processing Officer
Voyse
Belize
07.2017 - 06.2022
- Reconciled intercompany accounts on a regular basis ensuring accuracy between entities.
- Analyzed financial records to ensure accuracy and compliance with corporate policies.
- Created new accounts in the accounting system as needed from sales orders or customer requests.
- Maintained accurate records of customer account activity.
- Followed up with customers regarding past due balances via phone calls or emails.
Customer Service Representative
St Johns Credit Union
Belize City, Belize
07.2015 - 06.2017
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Maintained a high level of professionalism when dealing with difficult customers.
- Developed positive relationships with customers through friendly interactions.
- Implemented innovative methods for streamlining the customer service process.
- Provided accurate information about products and services to customers.
- Resolved customer complaints promptly and efficiently.
- Answered customer inquiries via phone, email, and chat.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Education
Associate in Arts (AA) - Business Science
St Johns Junior College
Belize06.2017
Diploma - Academic Arts
Saint John's College High School
Belize06-2015
Skills
- Computer Savvy
- Microsoft Office Software
- Computer Software
- Handling calls professionally
- Team player
- Listening skills
- Sales skills
- Goal oriented
- Productivity
- Microsoft Excel
- Microsoft Powerpoint
- Organizational Skills
- Leadership
- Data Entry
- Customer Service
- Salesforce
- Microsoft Outlook
- Administrative Experience
- Account Management
- Childcare
- Training & development
- Special education
- Teaching
- Customer relationship management
- Typing
Certification
- First Aid Certification
- Paraprofessional Certification
- CPR Certification
- RBT Certification
Timeline
Behavior Therapist
Elim Christian School
12.2023 - Current
Application Support Analyst
Enova International
08.2022 - 12.2023
Accounts Specialist/Loan Processing Officer
Voyse
07.2017 - 06.2022
Customer Service Representative
St Johns Credit Union
07.2015 - 06.2017
Associate in Arts (AA) - Business Science
St Johns Junior College
Diploma - Academic Arts
Saint John's College High School
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