Kareem Youssef

• Facilitated clear communication among team members through regular status updates and meetings, fostering a collaborative work environment.
• Prepared requests for proposals and conducted group meetings to facilitate selection of project services and products.
• Tracked internal and external project risks by grading each risk for probability and impact.
• Resolved complex problems by diagnosing and identifying issues and determining proper resolutions.
• Coordinated 10 project team members by assigning individual responsibilities based on each individual's strengths.
• Engaged 50 stakeholders to provide project requirements, scope and status reporting.

• Maintained a high level of professionalism while managing sensitive and confidential information.
• Enhanced caller satisfaction by providing empathetic and compassionate support during crisis situations.
• Increased caller trust by building rapport through empathy, understanding, and non-judgmental communication.
• Contributed to a safe and supportive work environment by participating in regular debriefing sessions with peers and supervisors.

• • Administrating server 2003 Active directory
• • Installing and configuring computer hardware, software, systems, networks, printers, scanners and more
• • monitoring and maintaining computer systems and networks
• • Hardware and software troubleshooting for PCs
• • helping in set up systems or resolve issues
• • troubleshooting system and network problems and diagnosing and solving hardware/software faults

• Configured hardware, devices, and software to set up work stations for employees.
• Managed hardware and software inventory, ensuring timely updates and replacements as needed.
• Maintained servers and systems to keep networks fully operational during peak periods.
• Provided exceptional customer service by promptly addressing problems reported by End User .

• Installing and configuring computer hardware, software systems, networks, printers, scanners and more.

• Hardware and software troubleshooting for PCs.

• Administrating HR server system, Fingerprint

• Managed hardware and software inventory, ensuring timely updates and replacements as needed.