Kareema Baker
Philadelphia,PA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Documented strengths in building and maintaining relationships with a diverse range of stakeholders in dynamic, fast-paced settings.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Mobile Phlebotomist
Brookside Clinical Laboratory Inc.
Aston, PA
02.2024 - Current
- Performed venipuncture and capillary puncture procedures on patients of all ages in a mobile setting.
- Demonstrated excellent customer service skills when interacting with patients in order to ensure satisfaction with the service provided.
- Labeled blood vials with critical information like time of collection, date and patient name.
- Identified and labeled specimens accurately, ensuring proper handling and transport to lab.
Pharmacy Technician
CVS
Philadelphia, United States
04.2020 - 03.2021
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in person or over the telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
Job Coach
Community Integrated Services
Philadelphia, United States
01.2020 - 02.2021
- Provided ongoing guidance and support to clients throughout the job search and onboarding process.
- Monitored client progress and adjusted job coaching strategies to meet needs and navigate challenges.
- Collaborated with local employers to identify job opportunities for clients.
- Developed and maintained relationships with community center resources to support job coaching.
Phlebotomy Intern
Hahnemann Hospital
Philadelphia, PA
12.2018 - 05.2019
- Performed venipuncture and capillary punctures on patients of all ages.
- Maintained accurate records of patient test results in accordance with laboratory policies and procedures.
- Assisted other medical personnel in preparing patients for testing, including taking vital signs and collecting urine samples.
Education
Certified Phlebotomist - Phlebotomy
Becksford Health Services
Philadelphia, PA05.2023
High School Diploma - Honor Rot, Honors
School Of The Future
Philadelphia, PA06-2017
Skills
- Patient identification
- Sanitation and sterilization
- Health Education
- Medical Records Review
- Donor screening
- Specimen handling
- Maintaining confidentiality
- Organization and Planning
- Time Management
- Specimen labeling procedures
Certification
- Certified Phlebotomist, Beckford Health Services, 05/2023
- High School Diploma, School of Philadelphia, 06/2017
Timeline
Mobile Phlebotomist
Brookside Clinical Laboratory Inc.
02.2024 - Current
Pharmacy Technician
CVS
04.2020 - 03.2021
Job Coach
Community Integrated Services
01.2020 - 02.2021
Phlebotomy Intern
Hahnemann Hospital
12.2018 - 05.2019
Certified Phlebotomist - Phlebotomy
Becksford Health Services
High School Diploma - Honor Rot, Honors
School Of The Future
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