Kareemah Bentley
Philadelphia,PA
Summary
Dynamic healthcare leader with expertise in guiding mental health and healthcare facilities through transformative change. Proven track record in strategic planning and operational management, enhancing patient care quality while implementing cost-saving initiatives. Recognized for improving patient satisfaction scores and fostering effective interdisciplinary collaboration across departments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Residential Care Coordinator
Gemma Services
Plymouth Meeting, PA
08.2018 - Current
- Delivered frequent summaries on resident progression and regression in treatment to provide recommendations towards treatment plan for success
- Addressed behavioral and emotional needs of residents through activities and interventions, increasing resident socialization, interpersonal and social skills
- Collaborated with various agencies and service providers to facilitate care coordination and information sharing
- Assisted residents in adhering to treatment plans by setting up medical appointments, arranging transportation, coordinating services, and providing emotional support
- Utilized Microsoft software to fill out and maintain client-related paperwork, including federal and state-mandated forms, client diagnostic records, incident reports and progress notes
- Supported residents in coping with emotions and fears through one-on-one sessions
- Communicated behavior choices to residents by outlining positive and negative consequences of choices
Administrative Assistant
IBHS
Philadelphia, PA
02.2023 - 05.2024
- Handling office tasks, such as filing, generating reports and presentations, setting up meetings, and reordering supplies
- Providing real-time scheduling support such as medical appointments, service intake, new hire interviews
- Screening phone calls and routing callers to appropriate party
- Using computers to generate reports, transcribe minutes from meetings, create presentations, and conduct research
- Maintain polite and professional communication via phone, email and in-person
- Anticipate the needs of others to ensure their positive experience
Mental Health Technician
Friends Hospital
Philadelphia, PA
05.2018 - 02.2022
- Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being
- Assisted with patient restraint and seclusion scenarios to create a safe environment for patients and medical personnel
- Performed scheduled patient safety checks and documented results to establish patients' well-being
- Participated in continuous quality improvement and performance improvement activities to enhance effectiveness and increase knowledge
- Accompanied new patients to unit and recorded vital signs to establish baseline record upon facility arrival
- Engaged with colleagues in treatment team meetings to promote positive patient treatment outcomes
- Supported patients needing medical care to relieve patient anxiety and promote positive outcomes
Support Coordinator
Caring Life Services
Philadelphia, PA
01.2015 - 05.2019
- Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies
- Prepared daily reports to assist business leaders with key decision making and strategic operational planning
- Interpreted management directives to define and document administrative staff processes
- Assessed previous resolutions to uncover deficiencies in coverage and develop improvements
- Codified office structures and processes to promote teamwork and performance
- Established and implemented effective training programs to maximize team performance
- Assessed personnel performance and implemented incentives and team-building events to boost morale
- Managed CRM database, including troubleshooting, maintenance, updates, and report generation
- Developed highly efficient administrative team through ongoing coaching and professional development opportunities
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse
- Hired, managed, developed, and trained staff, established and monitored goals, conducted performance reviews, and administered salaries for staff
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping
Education
Nursing Program - Nursing
Pennsylvania Institute of Technology
Philadelphia, PA05.2025
High School Diploma -
Christian Academy
Philadelphia, PA06.2020
Skills
- Service recommendations
- Revenue Generation Goals
- New Product Information
- Customer Complaint Resolution
- Professional telephone demeanor
- Database Management
- Account management
- Multi-line phone talent
- Service standard compliance
- Staff education and training
- Recordkeeping strengths
- Receiving support
- Financial Transaction Proficiency
- File and data retrieval systems
- Administrative oversight
- Accuracy in Account Reconciliation
- Consulting
- Customer service understanding
- Training and mentoring
- Quality assurance
- Team Building
- Document management
- First Aid/CPR
- Detail-oriented
- Clerical
- Verbal and written communication
- Effective Interpersonal Communication
- Quickly Adjusts to New Situations
- Self-motivated professional
- Good listening skills
- Customer service
- Microsoft software proficiency
- Database maintenance
- System implementation
- Customer support
- Data entry
- Database coordination
- Crisis intervention
- Multitasking and organization
- Patient advocacy
- Patient assessment
- Conflict resolution
- Multidisciplinary team collaboration
Certification
Certified CPR & First Aid /AED, Present
Timeline
Administrative Assistant
IBHS
02.2023 - 05.2024
Residential Care Coordinator
Gemma Services
08.2018 - Current
Mental Health Technician
Friends Hospital
05.2018 - 02.2022
Support Coordinator
Caring Life Services
01.2015 - 05.2019
Nursing Program - Nursing
Pennsylvania Institute of Technology
High School Diploma -
Christian Academy
Similar Profiles
Christy OsborneChristy Osborne
Child & Adolescent Outpatient Therapist at Gemma ServicesChild & Adolescent Outpatient Therapist at Gemma Services
Sally HamidSally Hamid
Outreach Specialist at Gemma ServicesOutreach Specialist at Gemma Services
Kelsey FonderKelsey Fonder
Special Education Teacher at Martin Luther School At Gemma ServicesSpecial Education Teacher at Martin Luther School At Gemma Services
Aminata KamaraAminata Kamara
Direct Support Professional at Divine Support ServicesDirect Support Professional at Divine Support Services
Colin PhillipsColin Phillips
Associate Clinical Representative at Procept BioroboticsAssociate Clinical Representative at Procept Biorobotics