Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Additional Information
Certification
watching Tv/ reading
Languages
Timeline
Hi, I’m

Kareem L Jackson

The Bronx,NY
Kareem L Jackson

Summary

Highly knowledgeable and efficient Front Desk Dental Assistant with training and administrative expertise to successfully manage continuous flow of patients. Proficient in reception work, practice management support and procedures. Moves easily between different tasks each day to provide assistance in different areas.

Detailed Dental Receptionist adept at maintaining appointment schedules, handling insurance claims and maintaining clean waiting area and office. Cheerful and professional with very strong computer and bookkeeping skills.

Hardworking medical administrative professional offers great people skills, organized file management and deep understanding of patient protections. Enhances office operations by staying on top of patient and staff needs. Experience with electronic recordkeeping and insurance documentation.

Overview

22
years of professional experience
1
Certification

Work History

New Rochelle Dental Arts

Dental Front Office Receptionist
04.2018 - 05.2022

Job overview

  • Checked patients in and out, verified insurance and collected co-pays to keep business administrative and financial records current.
  • Prepared new patient files and updated existing records with new personal, insurance and medical information.
  • Handled telephone and in-person requests for assistance from new and established dental practice patients.
  • Educated patients about post-operative and at-home care for optimal outcomes.
  • Supported dynamic patient flows by setting up and breaking down rooms, cleaning surfaces and restocking supplies.
  • Answered and managed incoming calls and emails.
  • Collected payments from patients and arranged payment schedules.
  • Verified, updated and entered patient information into system.
  • Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
  • Arranged documents for insurance claims.

DeCiccos and Sons

Shift Lead Manager
08.2019 - 10.2019

Job overview

  • Taught staff upselling techniques to meet revenue targets.
  • Reinforced rules to promote superior employee performance.
  • Coordinated shift workers for inventory receiving, auditing and restocking.
  • Upheld company standards and compliance requirements for operations.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.

Facey Commodity Pharmaceutical

Customer Service Representative
03.2005 - 03.2015

Job overview

  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Greeted customers and responded to informational requests.
  • Processed credit card, and gift certificate payments in electronic computer systems.
  • Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.

Jubilee Children Hospital

Hospital Registrar
05.2000 - 02.2004

Job overview

  • Spoke to patients upon arrival to determine if personal data or insurance information had changed.
  • Scheduled patient appointments and specific treatments.
  • Managed patient appointments, check-in procedures and invoices.
  • Answered questions and fulfilled requests with friendly and knowledgeable service.
  • Collected, evaluated and stored documents securely in permanent records.

Education

Hostos Community College of The City University of New York
The Bronx, NY

Associate of Arts from Medical Insurance Coding
01.2017

University Overview

University Of Mona
St Andrew/ Jamaica

Bachelor of Arts from Accounting And Business Management
07.2014

University Overview

Hudson Computer Training
Kingston/Jamaica

Computer Training from Computer Programming, Vendor Certification
01.2003

University Overview

St. Andrew Technical High
Kingston/Jamaica

High School Diploma
11.1998

University Overview

Skills

  • Insurance Verification
  • Patient scheduling
  • Treatment room setup
  • Knowledge of dental terminology
  • Dental staff support
  • Pleasant speaking voice
  • [Dentrix] proficiency
  • Customer relations
  • Shipping and receiving understanding
  • Understanding of dental insurance
  • Reliable & trustworthy
  • Team building
  • Report generation
  • Project management abilities
  • Schedule mastery
  • Promotional support
  • Call Center Operations
  • Store maintenance
  • Quality assurance controls
  • Business development understanding

Accomplishments

Accomplishments
  • Realized strong leadership in ongoing effort to boost revenue while reducing costs.
  • Exceeded sales goals by average of 90% in 3yeasr.
  • Improved delivery of Effective communication by listening to my patient needs , realizing overall increase in customer satisfaction and cost efficiency.
  • Created highly effective new program that significantly impacted efficiency and improved operations.
  • Drove 80-90% improvement in 4 years profits through aggressive recalls and reminding patient of their appointments due date. .
  • Promoted to Patient Coordinator due to strong ability to scheduled appointment and getting 30 patients each day to come in for treatment that achieved satisfying production each and every day.
  • Consistently maintained high customer satisfaction ratings.

Affiliations

Affiliations
  • Member, Small Business Association (2008 - present)
  • Member, Alumni Association

Additional Information

Additional Information
  • Strong leadership Ability
  • thrived in a fast-paced environment
  • Strong written and verbal communication
  • Rational and able to work under stress

Certification

  • Certified Medical Administrative Specialist (CMAS)
  • Association for Project Management (APM)

watching Tv/ reading

watching Tv/ reading

I enjoy watching a hospital drama series by the name of Grey's Anatomy very intriguing and chilling. So much love , hate , true friendship and tragery taking place in this movie. I also love to watch cartoons with my kids, and having great family moment. 

Languages

english
Full Professional

Timeline

Shift Lead Manager
DeCiccos and Sons
08.2019 - 10.2019
Dental Front Office Receptionist
New Rochelle Dental Arts
04.2018 - 05.2022
Customer Service Representative
Facey Commodity Pharmaceutical
03.2005 - 03.2015
Hospital Registrar
Jubilee Children Hospital
05.2000 - 02.2004
Hostos Community College of The City University of New York
Associate of Arts from Medical Insurance Coding
University Of Mona
Bachelor of Arts from Accounting And Business Management
Hudson Computer Training
Computer Training from Computer Programming, Vendor Certification
St. Andrew Technical High
High School Diploma