Summary
Overview
Work History
Education
Skills
Timeline
Generic

Danesha Dias

Saint Augustine,FL

Summary

Customer-oriented leader with over 10 years progressive career focused on enhancing customer service with careful attention to detail and strong follow-through. Polished in assessing systems and developing strategies to reduce process lags. Outstanding organizational and customer-service abilities focused on driving team growth and business profitability.

Overview

6
6
years of professional experience

Work History

Front Desk Agent

Holiday Inn Express Hotel
08.2022 - 02.2023
  • Answered phones, responded to inquiries, and took messages.
  • Assisted with check-in and check-out procedures for guests.
  • Processed payments accurately and efficiently.
  • Resolved customer complaints promptly and courteously.
  • Provided information about hotel amenities, services, and local attractions.

Social Media Specialist

24/7 Intouch
07.2019 - 10.2021
  • Managed customer service requests through social media channels.
  • Advised clients on how to use social media tools effectively in their business operations.
  • Drafted monthly reports outlining progress against goals set by the client.
  • Responded promptly to user comments and questions on various social platforms.

Sales Supervisor

Centerfield
08.2018 - 07.2019
  • Developed and implemented sales strategies to increase customer base.
  • Conducted weekly performance reviews with the sales team to ensure goals were being met.
  • Created monthly reports on regional sales performance and presented to upper management.

Customer Service Supervisor

Conduent
11.2016 - 08.2018
  • Supervised and trained customer service staff to ensure excellent customer service delivery.
  • Provided guidance and support to junior customer service representatives, including coaching and mentoring.
  • Monitored customer service performance metrics, such as call response times, resolution rates, and customer satisfaction ratings.
  • Conducted regular team meetings with customer service staff to discuss issues or changes in policies and procedures.

Education

High School Diploma -

Edwin Allen High
06-2013

Skills

  • Workflow Management
  • Performance Evaluation
  • Problem-Solving
  • Team Building and Leadership
  • Time Management
  • Call Center Operations
  • Complaint resolution
  • Policy Enforcement

Timeline

Front Desk Agent

Holiday Inn Express Hotel
08.2022 - 02.2023

Social Media Specialist

24/7 Intouch
07.2019 - 10.2021

Sales Supervisor

Centerfield
08.2018 - 07.2019

Customer Service Supervisor

Conduent
11.2016 - 08.2018

High School Diploma -

Edwin Allen High
Danesha Dias