Kareena Chortie
Findlay,OH
Summary
Success in customer service with many years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
3
3
years of professional experience
Work History
Financial Representative
Northwestern Mutual
03.2023 - 08.2023
- Met with customers to assess needs, financial status, and eligibility.
- Built strong relationships with clients through transparent communication and trust-building activities.
- Supported continuous improvement efforts within the organization by participating in training programs, workshops, and industry conferences.
- Conducted thorough risk assessments, minimizing potential losses for clients and the firm.
- Worked closely with clients to determine goals and recommend appropriate services to maintain long-term relationships with account holders.
Sales Representative
Findlay Chrysler Jeep Dodge Ram
08.2022 - 01.2023
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
Rental Car Manager/BDC Service Representative
Reineke Ford Lincoln
06.2020 - 07.2022
- Conducted regular performance evaluations for staff members, providing constructive feedback and identifying areas for professional development.
- Oversaw daily operations at the rental car facility, ensuring efficient workflow and timely completion of tasks.
- Collaborated with other departments to improve cross-functional communication and efficiency across the organization.
- Streamlined reservation procedures for faster service and improved customer experience.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Made average of 80 outbound and inbound calls per day.
Education
High School Diploma -
Findlay Digital Academy
Findlay05.2016
Skills
- Customer Service
- Payment plans
- Relationship Building
- Selling techniques
- Appointment Scheduling
- Payment Processing
- Sales expertise
- Investment advice
- Risk Analysis
- Wealth Management
Timeline
Financial Representative
Northwestern Mutual
03.2023 - 08.2023
Sales Representative
Findlay Chrysler Jeep Dodge Ram
08.2022 - 01.2023
Rental Car Manager/BDC Service Representative
Reineke Ford Lincoln
06.2020 - 07.2022
High School Diploma -
Findlay Digital Academy
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