Kareena Nelson
Des Moines
Summary
A collaborative and results-oriented leader who consistently elevates business operations. Equally successful in team leadership and independent contributions. Known for a proactive nature, meticulous attention to detail, and a talent for delivering exceptional customer service and effective problem-solving.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Claims Resolution Rep II/ APD/ Total Loss Adjuster
STATE AUTO/LIBERTY MUTUAL INSURANCE COMPANIES
06.2021 - Current
- Establishes and maintains professional and productive relationships with customers to ensure quality customer service
- Accurately reviews and interprets auto policies for affording appropriate coverages
- Guides insureds and claimants through the auto claims process to ensure understanding of timelines, claims processes, and to set a clear expectation
- Obtain quality recorded statements by all necessary parties in a timely manner; this ensures getting the most accurate information
- Able to make independent decisions; also seek guidance of leadership and peers when necessary
- Conducts thorough investigations to make facts supporting liability decisions to settle claims in a timely manner
- Explain liability decisions to all parties involved in a way they understand
- Ensures there is sufficient evidence/ support for the subrogation team
- Works with Independent Agents when necessary for better claim handling and customer service
- Documents any coverage disputes and/or fraud indicators and reports as necessary to the appropriate person/team for further handling
- Schedules and works with shops for repairs to vehicles; and to keep rentals current
- Reviews photos and invoices for appropriate adjustments to the value of the vehicle that has been deemed a total loss
Front Office Coordinator/Dental Assistant
YOUNG GENERAL DENTAL/NORTHPARK DENTAL
05.2018 - 06.2021
- Schedule and confirm appointments
- Post charges and payments to patient accounts
- Respond to patient questions
- Verify insurance coverage and review patient’s out of pocket expense
- Collection calls for outstanding balance
- Maintain facility property to ensure cleanliness and patient safety
- Assist owner in resolving any payroll discrepancies
- Proficient in Open Dental software
- Assist with sterilization and taking x-rays to keep schedule running smoothly
Lead Dental Assistant / Front Office Coordinator
PLAZA DENTAL GROUP
01.2014 - 04.2018
- At Urbandale Smiles, I transitioned and trained team members from previous ownership on Eaglesoft software and digital radiography
- Performed all front office management tasks for company’s second location, West Towers Dental, including but not limited to: scheduling, treatment plan presentation, processing insurance claims, insurance verification, collections and pre-authorizations
- Proficient in Eaglesoft software
- Participated in all aspects of dental assisting including but not limited to: oral surgery procedures such as extractions and dental implants, orthodontic procedures such as Invisalign and Six-Month Smiles
- Proficient in iTero and iCAT
- Responsible for the maintenance of equipment and ordering supplies
- Ensured clinical staff is following OSHA regulations and safety requirements
- Called on outstanding insurance claims and outstanding treatment plans
- Implemented efficient systems at the front desk during the transition from paper to electronic at Shay Dental
Cashier
CLASSIC TAN
02.2012 - 01.2014
- Conducted tours of facility
- Checked clients in, answered phones, ran register
- Completed laundry and cleaned facility
- Sold tanning products that met client’s specific needs
DFT Team Member
JCPENNEY
11.2008 - 12.2011
- Unloaded freight and purged stockrooms
- Unpackaged, re-ticketed and organized merchandise
Administrative Assistant
IOWA FENCE COMPANY
08.2003 - 01.2008
- Managed payroll
- Answered phones and set appointments
- Managed accounts payable and receivable
- Handled mail and drew up estimates
Supervisor
PCSI
06.2003 - 11.2007
- Filed and organized documents
- Wrote and mailed letters
- Answered phones and verified customer information
Education
Associate of Occupational Studies - Dental Assistant Specialist
Vatterott College
Des Moines, IASkills
- Hygiene Diamonds
- ToPS
- Six Month Smiles
- OsteoReady
- Sleep Apnea
- TruDenta
- Gums of Steel
- Dental Practice Development Invisalign
- Customer support
- Goal-oriented mindset
- Customer relations
- Data entry proficiency
- Client relationship building
- Records management
Certification
- Licensing home state is Florida; I can handle claims in 48 states
- Expanded Functions Level 1 Registered Dental Assistant
- Radiography Qualification
Accomplishments
- National Technical Honor Society
- 1st Place in Dental Assistants Division Table Clinics at 2013 IDA meeting
Timeline
Claims Resolution Rep II/ APD/ Total Loss Adjuster
STATE AUTO/LIBERTY MUTUAL INSURANCE COMPANIES
06.2021 - Current
Front Office Coordinator/Dental Assistant
YOUNG GENERAL DENTAL/NORTHPARK DENTAL
05.2018 - 06.2021
Lead Dental Assistant / Front Office Coordinator
PLAZA DENTAL GROUP
01.2014 - 04.2018
Cashier
CLASSIC TAN
02.2012 - 01.2014
DFT Team Member
JCPENNEY
11.2008 - 12.2011
Administrative Assistant
IOWA FENCE COMPANY
08.2003 - 01.2008
Supervisor
PCSI
06.2003 - 11.2007
Associate of Occupational Studies - Dental Assistant Specialist
Vatterott College
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