Kareesha Torres
Miramar,FL
Summary
Versatile Executive Assistant and Technical Program Manager with a strong track record of supporting executive leaders and delivering complex technical initiatives. Experienced in managing executive agendas, coordinating travel and logistics, and maintaining seamless day-to-day operations with the highest level of confidentiality. Brings expertise in Agile methodologies, cross-functional alignment, and program governance to streamline processes, reduce operational friction, and drive strategic outcomes. Highly organized, proactive, and skilled at translating stakeholder needs into actionable plans that support organizational growth and executive priorities.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Technical Program Manager
UKG
05.2024 - Current
- Led cross-functional teams to deliver complex technical projects on time and within budget using Agile practices.
- Developed project plans aligned to organizational goals, stakeholder expectations, and strategic priorities.
- Facilitated risk management by identifying issues early and implementing effective mitigation strategies.
- Designed and implemented the full Customer Advisory Board (CAB) framework, including customer selection, agendas, feedback collection, and action tracking.
- Partnered across Product, Engineering, Customer Success, and Marketing to translate CAB insights into product roadmap decisions.
- Built governance models and operational workflows to streamline CAB execution and improve program efficiency.
- Developed scalable tools and processes to capture, analyze, and share customer feedback, driving visibility into customer needs and sentiment trends.
Application Administrator
ChenMed
10.2023 - 05.2024
- Administered application configurations, monitored system health, and analyzed logs to ensure high performance, security, and reliability.
- Collaborated with cross-functional teams to troubleshoot issues, resolve system tickets (50+ daily), and deliver timely technical support to users.
- Tested software upgrades, patches, and enhancements while maintaining detailed documentation, SOPs, and user guides.
- Developed training modules and conducted end-user training to improve adoption and effective use of enterprise applications.
- Identified infrastructure and process improvement opportunities, implementing solutions to enhance quality, efficiency, and compliance.
- Compiled and validated data for medical referral processes, ensuring accuracy, regulatory adherence, and smooth operational workflows.
Administrative Assistant to the Vice President
ChenMed
05.2021 - 08.2022
- Managed complex calendars, travel arrangements, and scheduling needs for multiple VPs and Directors, ensuring optimal use of executive availability and flexibility for last-minute changes.
- Coordinated conferences, region reviews, and monthly meetings, including venue negotiation, logistics planning, and VIP-level support.
- Reconciled P-card transactions, maintained accurate office files, updated spreadsheets, and prepared executive presentations to enhance operational efficiency.
- Organized meeting logistics, secured materials, arranged spaces, and captured detailed notes for distribution to key stakeholders.
- Supported cross-functional initiatives and special projects in partnership with Performance Excellence and other teams.
- Responded to correspondence promptly and served as a resourceful team player capable of working independently to streamline communication and business processes.
Project Coordinator
Chenmed
08.2022 - 10.2023
- Managed, planned, supported, and coordinated complex calendars for multiple Operations VPs, Directors, and their teams, ensuring proper allocation of executive availability.
- Coordinated cross-functional teams to deliver on-time projects for external clients, increasing customer satisfaction ratings by 20%.
- Maintained an organized system of records, including documents such as contracts and invoices.
- Developed and maintained project plans, schedules, and budgets to ensure the successful completion of projects.
- Delegated specific tasks to various employee teams to meet timeframes and increase overall productivity.
- Demonstrated a strong ability to work both independently and as a highly resourceful team player, consistently achieving high levels of effectiveness in supporting executives and boosting team productivity.
- Successfully oversaw the completion of multiple projects simultaneously, adhering to strict timelines and budget constraints, resulting in a 98% on-time delivery rate and an average cost savings of 15% for clients.
- Managed a portfolio of 10+ projects concurrently, utilizing agile methodologies and customized project plans to meet varied client needs and interests.
Hospital Corpsman, Second Class Petty Officer
United States Navy, USN
10.2018 - Current
- Leading Petty Officer: Dental Assistant
- Reduce hours, money, and manpower by helping military members return to full duty
- Manage logistics to ensure all injuries and illnesses were efficiently addressed
- Logged and recorded Monthly Stats for overall unit readiness to Headquarters
- Implemented process improvement strategies to minimize wait times and lower costs
- Mentored and supervised 30 personnel within unit, providing positive guidance for professional and personal development.
- Awarded Junior Sailor of the Year for Medical Forces Atlantic, 2020.
- Provided emergency medical care and conducted physical exams and interviews to gain medical history and relevant health data.
- Awarded Blue Jacket of the Year for all of Florida, November 2020
- Trained 12 junior officers to develop officers into future leaders.
Administrative Assistant
ChenMed
01.2020 - 05.2021
- Managed and coordinated complex calendars, appointments, meetings, and travel for multiple Operations Directors.
- Executed an organized filing system and handled mail distribution, shipment logging, and overall document management.
- Prepared reports, Word correspondence, and PowerPoint presentations, including materials for business development.
- Organized meeting logistics, managed spaces and materials, documented discussions, and distributed meeting notes to stakeholders.
- Coached new employees on administrative procedures, policies, and performance expectations.
- Supported special projects and events, including SEAL graduations, flu drives, and COVID clinic operations.
Medical Assistant
Memorial Healthcare System
11.2016 - 01.2020
- Performed effectively in a fast-paced environment, managing multiple priorities while identifying issues, analyzing data, and implementing solutions.
- Supported application rollouts through post-implementation troubleshooting and quality assurance reviews to ensure accuracy.
- Trained peers on best practices to minimize errors and safeguard critical data.
- Improved operational efficiency by enhancing filing systems, organizing records, and supporting quality and performance initiatives.
- Managed front office operations, including EMR data entry, insurance verification, medical record handling, provider scheduling, and patient appointment coordination.
Education
Associate of Arts - Business
Broward College
Fort Lauderdale, FL05.2016
Skills
- Strong ability to adapt under pressure
- Self-Motivated, detail oriented and natural ability to multitask
- Executive Schedule Management and Travel
- Special Event Project
- Excellent time management and prioritization
- Ability to work independently or in groups
- Exceptional intrapersonal skills
- Excellent communication skills written and oral
- Quick problem solving
- Process improvement
- High-volume environment management
- Experience in high-pressure situations
- Time management
- Proficient in Microsoft Office Products, Outlook and Ring Central
Accomplishments
- Awarded Blue Jacket of the Year for all of Florida, November 2020.
- Awarded Junior Sailor of the Year for Medical Forces Atlantic, 2020.
- Leading Petty Officer for Dental Clinic, Navy Reserve Center Miami.
Certification
Lean Six Sigma- Green Belt Six Sigma Green Belt Certificate #: 33378659
Timeline
Technical Program Manager
UKG
05.2024 - Current
Application Administrator
ChenMed
10.2023 - 05.2024
Project Coordinator
Chenmed
08.2022 - 10.2023
Administrative Assistant to the Vice President
ChenMed
05.2021 - 08.2022
Administrative Assistant
ChenMed
01.2020 - 05.2021
Hospital Corpsman, Second Class Petty Officer
United States Navy, USN
10.2018 - Current
Medical Assistant
Memorial Healthcare System
11.2016 - 01.2020
Associate of Arts - Business
Broward College