Kareisha Watson
Indianapolis,IN
Summary
Authorized to work in the US for any employer Dedicated candidate with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Reliable Personal Assistant with track record of initiative and accuracy. Highly organized and consistently anticipates needs of clients. Skilled multitasker proficient in Microsoft Office and correspondence management. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Personal Assistant
Empress
01.2022 - Current
- Perform secretarial work
- Payroll tasks
- Scheduling appointments
- Record notes and messages
- Read and write correspondence in mail or email form
- Assisted with errands
- Maintain confidentiality
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Maintained appropriate filing of personal and professional documentation.
- Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
Nanny/Babysitter, Family babysitter
07.2011 - Current
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Prepared healthy, age-appropriate snacks and meals.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Taught children to organize toys, wash hands, and share by leading by example.
Customer Service Representative
Topgolf
04.2022 - 03.2023
- Helping customers with golf venues
- Booking
- Taking payments
- Using five 9
- Typing
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
Chat Customer Service Representative Seasonal
Turbo Tax Sykes
09.2022 - 11.2022
- Document customer interactions
- Help with choosing the best TurboTax package for customers
- Tax explanations
- Took inbound calls
- Certified in chat position
- Certified in customer service
- Helped customers filed their taxes
- Took payments E-check , credit card and debit card
- Collections
- Account recovery
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Sales Representative
TruGreen
01.2020 - 06.2022
- Collections
- Managed customer accounts to secure customer satisfaction and repeat business.
- Managed friendly and professional customer interactions.
- Set up new accounts, established customer credit and set up payment methods.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Answered customers' questions regarding products, prices, and availability.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Established new accounts through cold calling and personal visits to potential customers.
- Negotiated terms and contracts with clients to maintain profitable sales.
Customer Service Representative
Dynamic BDC
09.2021 - 12.2021
- Performed outbound calls
- used Five 9
- Handled customer inquiries and suggestions courteously and professionally.
- Updated account information to maintain customer records.
- Documented and detailed calls and complaints using call center's CRM database.
- Responded to customer calls and emails to answer questions about products and services.
Customer Service Representative Seasonal
Aspira
04.2021 - 09.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Maintained up-to-date knowledge of product and service changes.
- Delivered prompt service to prioritize customer needs.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
Inbound Call center
Sitel/TurboTax
12.2019 - 04.2021
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Asked fact-finding questions to determine customer needs and expectations and recommended specific products and solutions.
- Resolved complaints to satisfy customers and encourage future transactions.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Maintained and managed customer files and databases.
- Detailed payment options and explained price, receipt and billing details to customers.
- Attended telephone skills and program information training sessions to boost aptitude.
- Sought out extra training opportunities to enhance customer relationship management abilities.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
Caregiver
Stewart
01.2020 - 01.2021
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Provided compassionate and patient-focused care to cultivate well-being.
- Monitored clients' overall health and well-being and noted significant changes.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Scheduled daily and weekly care hours for client caseload.
Hollister Sales Associate
Hollister Co
02.2018 - 04.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Monitored customers for signs of security concerns and escalated issues to management.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Managed efficient cash register operations.
- Listened to customer needs and desires to identify and recommend optimal products.
Call Center Representative
Cutco
01.2012 - 01.2015
- Trained and mentored new sales representatives.
- Developed and implemented sales strategies to increase profits.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Generated new leads through networking and attending industry events.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Used customer insights to develop innovative sales strategies to increase sales.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Established new accounts through cold calling and personal visits to potential customers.
- Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Monitored competitor activities to maintain competitive advantage.
- Conducted market research and analysis to identify key customer segments.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Trained new employees on customer service, money handling and organizing strategies.
- Drove store revenue by offering customers accessories and related purchases to complete selections.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Built diverse and consistent sales portfolio.
Education
High school diploma - Ged
Mary Riggs
Skills
- Screening Incoming Calls
- Active Listening
- Sales Expertise
- Monitoring
- Call Center Operations
- Microsoft SharePoint
- Calendaring
- Speaking
- IBM Cognos Impromptu
- Adobe Systems Adobe Acrobat
- Retail Materials Management
- Trained in Salesforce
- Microsoft Outlook
- Call Volume and Quality Metrics
- IBM Notes
- Quality Assurance Controls
- Tax Software
- Closing Sales
- Records Preparation
- Grammar
- Customer Service
- Microsoft PowerPoint
- Credit Card Payment Processing
- ADP Workforce Now
- Superb customer service skills
Certification
ASE CertificationSix Sigma Certification
Affiliations
Customer ServiceJanuary 2020 to November 2025Customer serviceNational Professional Certification in Customer ServiceJune 2022 to PresentProfessional customer service representative
Languages
Spanish
Full Professional
Timeline
Chat Customer Service Representative Seasonal
Turbo Tax Sykes
09.2022 - 11.2022
Customer Service Representative
Topgolf
04.2022 - 03.2023
Personal Assistant
Empress
01.2022 - Current
Customer Service Representative
Dynamic BDC
09.2021 - 12.2021
Customer Service Representative Seasonal
Aspira
04.2021 - 09.2021
Sales Representative
TruGreen
01.2020 - 06.2022
Caregiver
Stewart
01.2020 - 01.2021
Inbound Call center
Sitel/TurboTax
12.2019 - 04.2021
Hollister Sales Associate
Hollister Co
02.2018 - 04.2020
Call Center Representative
Cutco
01.2012 - 01.2015
Nanny/Babysitter, Family babysitter
07.2011 - Current
High school diploma - Ged
Mary Riggs
ASE CertificationSix Sigma Certification
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