Karel Alejo
Hallandale,FL
Summary
Dynamic and results-driven professional with extensive experience at Piola, excelling in beverage preparation and customer engagement. Proven ability to enhance guest satisfaction through effective problem-solving and sales promotion. Recognized for training new staff and maintaining high standards in a fast-paced environment, ensuring seamless operations and positive dining experiences.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server/Bartender
Piola
Hallandale, FL
08.2024 - 07.2025
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Followed health safety guidelines when preparing and serving food products.
- Accurately recorded orders on cash register and point-of-sale system.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Delivered food orders promptly and courteously.
- Stayed informed about daily specials, new menu items, promotions.
- Provided excellent customer service to ensure satisfaction.
- Greeted guests and provided menus.
- Assisted in training new servers.
- Took orders from customers accurately and in a timely manner.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Prepared drinks according to standard recipes.
- Cleaned tables and chairs to prepare dining area for next customers.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Implemented feedback from customers to improve service quality and menu offerings.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Provided drink suggestions to customers based on their preferences.
Food Runner
Piola
Hallandale, FL
03.2023 - 06.2024
- Checked all dishes before delivering them to ensure quality standards were met.
- Followed proper sanitation guidelines when handling food products.
- Ensured that all orders were correct before leaving the kitchen area.
- Performed daily pre-shift side work duties such as restocking supplies, polishing silverware.
- Assisted servers in setting up tables for guests.
- Provided assistance with clearing plates from tables after meals were completed.
- Organized food orders and ensured accuracy of items served to customers.
- Resolved customer complaints quickly and efficiently while adhering to company policies.
- Assisted in training new staff members on restaurant operations and procedures.
- Greeted and welcomed customers as they arrived at the restaurant.
- Cleaned and sanitized work areas throughout shift including counter tops, floors, equipment.
- Responded promptly to customer inquiries and requests for additional items or services.
- Maintained supplies such as napkins, silverware, glassware and plates throughout shift.
- Maintained a clean and organized work area throughout shift operations.
- Managed multiple food orders simultaneously, prioritizing based on cooking time and customer needs.
- Facilitated communication between the kitchen and the dining staff to enhance guest experience.
- Supported the kitchen staff by restocking supplies and preparing ingredients during peak times.
- Efficiently delivered food orders from kitchen to tables, ensuring timely service.
Cook
Piola
Hallandale, FL
09.2022 - 02.2023
- Coordinated with wait staff to ensure timely delivery of meals to customers.
- Resolved customer complaints regarding food quality or services provided.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Managed inventory levels of ingredients and supplies necessary for daily operations.
- Prepared and served meals by reviewing recipes and combining and cooking ingredients.
- Operated grills, fryers and broilers to cook items to quality guidelines.
- Replenished food items from inventory and rotated ingredients.
- Grilled and deep fried various foods from meats to potatoes.
- Prepared a wide range of dishes according to menu specifications and chef instructions.
- Carried pans and trays of food to and from work stations, stove, and refrigerator.
- Managed portion control using correct utensils during preparation and plating.
- Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
- Coordinated orders to expedite food from kitchen according to cook time and delivery time.
- Wrapped, dated and labeled food items in storage for safety and freshness.
- Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
- Followed established procedures and requirements for safe food handling, storage and service.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Set up and performed initial prep work for soups, sauces, and salads.
- Chopped, diced and sliced vegetables and fruit ahead of rush periods.
- Used standardized recipes and other instructions to prepare food.
- Made meals in accordance with company standards and requirements.
- Memorized new menu items and ingredients quickly to help customers select items meeting needs and preferences.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
Education
High School Diploma -
EIDE
CUBA01-2013
Skills
- Beverage preparation
- Payment processing
- Menu knowledge
- Customer engagement
- Problem solving
- Sales promotion
- Ordering procedures
- Customer feedback management
- Food sales and promotion
- Food running
- Server training
- Dining customer service
- Dining area maintenance
- Strong work ethic
- Positive guest interactions
- Cash handling
- High volume dining
- POS operation
Affiliations
- Sports
Certification
- Food Health Department
Languages
Spanish
Professional
English
Limited
References
References available upon request.
Timeline
Server/Bartender
Piola
08.2024 - 07.2025
Food Runner
Piola
03.2023 - 06.2024
Cook
Piola
09.2022 - 02.2023
High School Diploma -
EIDE
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