Karel Barneveld
Crystal Lake,IL
Summary
Field Service Manager with experience in customer relationship management, employee management, Salesforce CRM implementation. Successfully improved financial performance within six months. Proficient in robot and PLC programming. Also proficient with mechanical, electrical, and pneumatic elements of automated systems, ensuring high-quality service delivery and operational efficiency.
Overview
29
29
years of professional experience
Work History
Field Service Manager
BHS Robotics
Hanover Park, Illinois
09.2024 - Current
- Managed field service operations to ensure timely and efficient customer support.
- Helped implement a new CRM system (Salesforce).
- Matched previous years' financial revenue in the first six months of 2025.
- Coordinated communication between technicians and clients for service updates.
- Led cross-functional meetings to discuss project timelines and resource allocation.
- Personally, went out on field service jobs while also managing the field service department.
- Assisted with development of marketing materials highlighting features, benefits of products, services offered by company.
- Oversaw onsite and offsite maintenance, repair and installation jobs.
Mechanical Build Lead
BHS Robotics
Hanover Park, Illinois
06.2020 - 09.2024
- Managed a build group of 4 to 6 members.
- Tracked the reported status of the mechanical build project hours and expectations.
- Lead the mechanical build of automated systems.
- Help with the electrical build of automated systems.
- Installation of automated systems.
- Ensure that necessary parts for automation builds are available and staged.
Mechanical Build Lead
BHS Robotics
Hanover Park, Illinois
06.2020 - 09.2024
- Manage a 4 to 6-person mechanical build team.
- Review and approve employee time entries.
- Review and approve employee expense reports.
- Ensure mechanical build parts are available and staged.
- Review read and redline the mechanical build prints.
- Review read and redline the electrical prints.
- Review read and redline the pneumatic plans.
- Troubleshoot possible issues with plc code.
Controls Engineer
B.B.S. Automation
Bartlett, IL
04.2018 - 06.2020
- Program and troubleshoot Siemens PLC.
- Program and troubleshoot Allen Bradley PLC.
- Commission and startup automated Machinery
Field Service Engineer
Reis Robotics U.S.A. Inc. / KUKA Industries
Elgin, IL
05.2010 - 04.2018
- Lead on automated system installs.
- Install and troubleshoot automated Reis robotic cells.
- Build and Assembly Lead on hydraulic press systems.
- Install and troubleshoot Reis hydraulic spotting and trim presses.
- Modify and help design robotic end-of-arm tooling.
- Rewire electrical cabinets.
- Program Reis robots.
- Phone support for troubleshooting problems with customers.
- Troubleshoot and solve mechanical, electrical, and programming problems.
Entry Level thru Shift Supervisor
Weyerhaeuser
Deerwood, MN
04.2001 - 01.2008
- Responsible for a twelve-person manufacturing crew in a LSL engineered wood mill.
- Helped create and write specific job instructions pertaining to different jobs throughout the mill.
- Assisted in the planning and implementation of different projects throughout the mill.
- Became familiar with the use of SAP business software.
- Verified associate time cards.
- Assisted in filling in for all positions throughout the manufacturing department of a LSL engineered wood mill.
- Assisted in the operation and maintenance of pollution control equipment for the LSL engineered wood mill.
- Pollution control equipment used was an ESP (Electrostatic Precipitator), an EFB (Electrified Filter Bed), and bag houses.
- Assisted in operating a rotary strand dryer and wet fuel furnace.
- Position was eliminated due to management restructuring and mill closing.
Commercial Driver
Garrison Disposal
Aitkin, MN
05.1996 - 02.2001
- Performed both commercial and residential routes.
- Delivered roll off boxes to sites.
- Helped set up waste management routes.
- Helped set up employee schedules.
Education
S7 Programming 1 -
Elk Grove Village, IL01.2016
S7 Programming 2 -
Elk Grove Village, IL01.2016
Level 4 Training for Reis Robotics Programming and Testing of Cartesian Cams -
Obernburg, Germany01.2014
Programing For Integrators A.B.B. Robot Programing -
A.B.B. Training Center
Auburn Hills, MI01.2013
A.A.S. - Robotics/Automated Systems
Central Lakes College
Staples, MN01.2010
Dale Carnegie Leadership Training -
Baxter, MN01.2006
Management Training -
Det Norskie Veritas
Deerwood, MN01.2005
Certified First Responder - Medical First Responder
Aitkin Hospital
Aitkin, MN01.2005
Skills
- Allen-Bradley and Siemens PLC programming
- Fanuc, Yaskawa, and Reis robot programming
- Electrical and mechanical repair of robots
- Hydraulic press builds and maintenance
- Mechanical, electrical, and pneumatic assembly
- Mechanical, electrical, and pneumatic troubleshooting
- Customer relationship management
- Customer phone support
- Field service operations
- Onsite maintenance
- Automated systems installation
- Salesforce proficiency
- Microsoft Excel proficiency
- Microsoft Word proficiency
References
- Chris Clark, President at Chicago Electric Sales Inc., (847) 565-9879
- David Anderson, Coworker at B.B.S. Automation, (563) 723-1070
- Tim McKanna, Former supervisor at Weyerhaeuser, (218) 839-0571
Timeline
Field Service Manager
BHS Robotics
09.2024 - Current
Mechanical Build Lead
BHS Robotics
06.2020 - 09.2024
Mechanical Build Lead
BHS Robotics
06.2020 - 09.2024
Controls Engineer
B.B.S. Automation
04.2018 - 06.2020
Field Service Engineer
Reis Robotics U.S.A. Inc. / KUKA Industries
05.2010 - 04.2018
Entry Level thru Shift Supervisor
Weyerhaeuser
04.2001 - 01.2008
Commercial Driver
Garrison Disposal
05.1996 - 02.2001
S7 Programming 1 -
S7 Programming 2 -
Level 4 Training for Reis Robotics Programming and Testing of Cartesian Cams -
Programing For Integrators A.B.B. Robot Programing -
A.B.B. Training Center
A.A.S. - Robotics/Automated Systems
Central Lakes College
Dale Carnegie Leadership Training -
Management Training -
Det Norskie Veritas
Certified First Responder - Medical First Responder
Aitkin Hospital
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