Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Karel Kisaku

FLORENCE

Summary

Dynamic professional with a proven track record at ACA Congo, excelling in customer service and relationship building. Demonstrated ability to enhance customer satisfaction and resolve issues, leveraging fluency in French and English. Skilled in fostering teamwork and employing advanced computer skills to achieve business success.

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Member Service Representative

Student Recreation Center
08.2023 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Resolved customer issues through thorough dispute investigation.
  • Skilled at working independently and collaboratively in a team environment.

Assistant Manager

ACA Congo
01.2021 - 12.2021
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Skilled at working independently and collaboratively in a team environment.
  • Paid attention to detail while completing assignments.

Education

Bachelor of Science - Computer Science

University of North Alabama
Florence, AL
12-2026

Skills

  • Customer service
  • Relationship building
  • Financial transactions
  • Customer support
  • Teamwork and collaboration
  • Problem resolution
  • Computer skills
  • [French] fluency
  • [English] fluency
  • Issue resolution

Certification

Duolingo certificate

Languages

French
Native or Bilingual
English
Native or Bilingual

Timeline

Member Service Representative

Student Recreation Center
08.2023 - Current

Assistant Manager

ACA Congo
01.2021 - 12.2021

Bachelor of Science - Computer Science

University of North Alabama
Karel Kisaku