Bilingual Customer Support Representative with extensive experience in client interactions, issue resolution, and delivering exceptional service. Strong background in remote communication, problem-solving, and multitasking in fast-paced environments. Adept at handling customer inquiries in both English and Spanish, ensuring a seamless customer experience.
Managed high volumes of customer inquiries via phone, email, and chat, ensuring timely and accurate responses.
Provided bilingual support, assisting customers in English and Spanish to resolve concerns effectively.
Maintained a 98% customer satisfaction rating by delivering professional and empathetic service.
Documented customer interactions using CRM tools to enhance service efficiency.
Collaborated with internal teams to escalate and resolve complex issues.
-CRM Systems: Salesforce, Zendesk, HubSpot
-Microsoft Office & Google Workspace
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