Karelma Flores
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
9
9
years of professional experience
Work History
Sales Associate
City Furniture
, FL
10.2020 - Current
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Attended weekly team meetings to review performance goals and objectives.
- Answered incoming telephone calls to provide store, products and services information.
- Collected payments and provided accurate change.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Developed trusting relationships with customers by making personal connections.
Manager
Los Tacos
, FL
11.2017 - 10.2019
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Established processes to ensure efficient workflow throughout the organization.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
Sales Associate
Hairatin
, FL
02.2015 - 12.2017
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Built relationships with customers to encourage repeat business.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Demonstrated product features and benefits for customers' needs.
- Handled customer complaints in a professional manner.
Education
Bachelor of Business Administration -
University Arturo Michelena
Florida01-2011
Skills
- Leadership
- Organization and Time Management
- Supervision and leadership
- Communication
- Problem Resolution
- Customer Service
- Multitasking
Languages
Spanish
Native/ Bilingual
Timeline
Sales Associate
City Furniture
10.2020 - Current
Manager
Los Tacos
11.2017 - 10.2019
Sales Associate
Hairatin
02.2015 - 12.2017
Bachelor of Business Administration -
University Arturo Michelena
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