Karel Mateo Leon
Houston,TX
Summary
Ease in communication skills, fluent bilingual in English and Spanish, over 7 years of customer service experience seeking to contribute my skills and expertise to your company's success.
Overview
10
10
years of professional experience
Work History
App store Technologist
Doordash, Instacart
02.2020 - Current
- Instacart/ grubhub
- Houston Tx - Demonstrated efficiency in performing shopping duties and delivering groceries to clients utilizing advanced technology.
Waiter
Elyson Cafe Restaurant
01.2020 - 11.2020
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Juan Valdez Coffee
Barista
10.2018 - 12.2019
- Juan Valdez
- D.C - Prepared coffee in early morning hours and demonstrated expertise in latte art, while providing outstanding customer service.
- Served food and beverages promptly with focused attention to customer needs
- Cultivated warm relationships with regular customers
- Maintained clean and organized dining areas to uphold restaurant hygiene standards
- Used slow periods to restock supplies, ice, trays, and delivery bags
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner
Assistant
Inciteco S.A
03.2017 - 11.2018
- Implemented daily reports and Job Safety Analyses (JSA) to prioritize safety, productivity, tracking, and quality assurance
- Demonstrated proficiency in inventory management and assumed the role of stock manager.
Customer Service Representative
Conveergy
02.2016 - 09.2016
- Served as agent in a call center for AT&T, delivering exceptional customer service.
Cater
Ochoa staffing
09.2013 - 11.2015
- Delivered exceptional catering food service and demonstrated proficiency in waiting tables at a wedding event.
Education
No Degree - Psychology
Nova Community College
Alexandria, VA08.2019
No Degree - Law School
University of Externado De Colombia
Bogota, Colombia06.2018
High School Diploma -
Annandale High School
Alexandria, VA06.2015
Skills
- Report Preparation
- Microsoft Word
- Patient Information
- Universal Precautions
- Critical Thinking
- Communications skills
- Customer care
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
App store Technologist
Doordash, Instacart
02.2020 - Current
Waiter
Elyson Cafe Restaurant
01.2020 - 11.2020
Juan Valdez Coffee
Barista
10.2018 - 12.2019
Assistant
Inciteco S.A
03.2017 - 11.2018
Customer Service Representative
Conveergy
02.2016 - 09.2016
Cater
Ochoa staffing
09.2013 - 11.2015
No Degree - Psychology
Nova Community College
No Degree - Law School
University of Externado De Colombia
High School Diploma -
Annandale High School
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