Summary
Overview
Work History
Education
Skills
Timeline
Generic

Karely Toca

Mesquite,TX

Summary

Highly efficient and well-established in fast-paced and challenging environments. Eager to learn with an aptitude for applying new knowledge with skill and efficiency.

Overview

3
3
years of professional experience

Work History

Associate

Amazon
09.2023 - Current
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
  • Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
  • Utilized problem-solving skills to reduce or eliminate company expenses.
  • Troubleshot complex issues involving customer orders or internal systems/processes effectively mitigating potential negative impacts on customer satisfaction.
  • Accomplished multiple tasks within established timeframes.

Shift Leader

Starbucks
10.2021 - 01.2024
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.

Education

High School Diploma -

Spring High School
Houston, TX

Skills

  • Customer Service
  • Adaptivity
  • Attention to Detail
  • Communication

Timeline

Associate

Amazon
09.2023 - Current

Shift Leader

Starbucks
10.2021 - 01.2024

High School Diploma -

Spring High School
Karely Toca