Experienced with peer support strategies, focusing on empowering individuals through shared experiences and mutual support. Utilizes strong communication skills and empathy to build trust and foster recovery. Knowledge of mental health resources and community networking to provide comprehensive support.
Overview
13
13
years of professional experience
Work History
Certified Peer Support Specialist
First Step House
06.2023 - Current
Maintained accurate records of client interactions according to organizational guidelines, protecting confidentiality while ensuring thorough documentation for continuity of care purposes.
Collaborated with interdisciplinary teams to develop comprehensive care plans based on clients'' individual strengths, needs, and preferences.
Assisted clients in developing and maintaining personalized wellness plans, guiding them in setting achievable goals for improved mental health outcomes.
Assisted clients in identifying community resources and services, increasing their access to valuable support networks.
Program Assistant
Family Support Center
01.2022 - 10.2023
Managed documentation for project tracking by organizing files and reports for team access.
Facilitated team collaboration by scheduling regular check-ins and maintaining open lines of communication.
Conducted research for program development to support informed decision making
Assisted with planning and coordinating day-to-day and special program activities.
Established rapport with clients through exceptional customer service practices, fostering ongoing relationships built on trust and respect.
Certified Peer Support Specialist
Volunteers of America, Utah
01.2017 - 01.2021
Maintained accurate records of client interactions according to organizational guidelines, protecting confidentiality while ensuring thorough documentation for continuity of care purposes.
Collaborated with interdisciplinary teams to develop comprehensive care plans based on clients'' individual strengths, needs, and preferences.
Assisted clients in identifying community resources and services, increasing their access to valuable support networks.
Enhanced client recovery by providing emotional and practical support in both group and one-on-one settings.
Client Specialist
House Of Hope
03.2012 - 01.2018
Responded to all client inquiries and asked appropriate questions to facilitate resolution.
Developed strong relationships with key clients, resulting in increased revenue and repeat business.
Acted as liaison between company''s technical staff and clients by translating complex product/service
Performed and maintained accurate records for urinalysis testing sites
Interacted with team members across departments to research and resolve client issues.
Education
Certified Peer Support Specialist - Social Work
Utah State University
Logan, UT
02-2014
GED -
Salt Lake Community College
Salt Lake City, UT
06-1995
Skills
Peer advocacy
Mental health awareness
Self-care techniques
Stress reduction
Relapse prevention
Family support
Behavioral management
Multicultural competence
Resource navigation
Recovery planning
Boundary setting
Empathy development
Timeline
Certified Peer Support Specialist
First Step House
06.2023 - Current
Program Assistant
Family Support Center
01.2022 - 10.2023
Certified Peer Support Specialist
Volunteers of America, Utah
01.2017 - 01.2021
Client Specialist
House Of Hope
03.2012 - 01.2018
Certified Peer Support Specialist - Social Work
Utah State University
GED -
Salt Lake Community College
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