Karelys Chavez

Murfreesboro,TN

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Work History

Customer Service Representative

TEKsystems

Murfreesboro, TN

10.2023 - Current

Answered customer inquiries and provided accurate information regarding products and services.
Provided excellent customer service to resolve customer complaints in a timely manner.
Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Education

Psychology

Universidad Bicentenaria De Aragua

Venezuela

11-2019

Skills

Call Management
Data Collection
Inbound and Outbound Calling
Active Listening

Client Relations
Multi-Task Management
High-energy attitude

Languages

Spanish

Professional

English