Summary
Overview
Work History
Education
Skills
Timeline
Generic

Karelys PRAT ARENCIBIA

Naples,FL

Summary

Professional with extensive experience and excellent management and direction skills. I have specialized knowledge to optimize processes, reduce costs and maximize profitability. I stand out for my leadership ability to bring out the best in each employee. Person with extensive experience in the sector, capable of assuming responsibilities and making decisions with solvency. I have good communication and customer service skills. Versatile person capable of combining several tasks. With extensive experience in work environments where commitment and the ability to work as a team are valued. I am characterized by my dynamism. proactivity and enthusiasm. Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings. Honest Cashier skilled at managing money, merchandising stock and assisting customers with locating desired items. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic. Consistently accurate in drawer reconciliation.

Overview

15
15
years of professional experience

Work History

Store Manager

The Cohiba Store
Havana, Cuba
11.2022 - 04.2023
  • Preparation and sending of correspondence and emails.
  • Resolution of problems and attention to incidents.
  • Customer service and attention.
  • Development of projects and programs.
  • Formed and sustained strategic relationships with clients.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Performed regular price checks to ensure competitive pricing.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Collaborated with others to discuss new opportunities.

Store Manager

Melia Hotels
Cayo Largo Del Sur, Cuba
10.2019 - 11.2022
  • Documentation and file management.
  • Control and monitoring of budgets and expenses.
  • Customer service and attention.
  • Efficient management of the team of professionals in charge.

Digital Marketing

Melia Hotels
Cayo Largo Del Sur, Cuba
12.2013 - 12.2018
  • Definition of content strategies in digital media.
  • Creation and execution of digital campaigns on different platforms.
  • Update on marketing trends and best practices.
  • Development of the company's digital marketing plan.
  • Participation in the definition of short and long term marketing objectives. Market research and identification of business opportunities.

Cashier

Melia Hotels
Cayo Largo Del Sur, Cuba
01.2008 - 12.2013
  • Stocked shelves with merchandise when needed.
  • Ensured compliance with all safety regulations within the store environment.
  • Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Greeted customers promptly and responded to questions.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Presented products and services to prospective and existing customers to meet client needs.
  • Prioritized and organized tasks to efficiently accomplish service goals.

Education

Bachelor -

School of Hotel And Tourism
Isla De La Juventud, Cuba
03-2007

Ceramics Technician - Elaboration, Development, Finishing And Others

Leonardo Asares
Isla De La Juventud, Cuba
02-2002

Skills

  • Loss Prevention
  • Shift Scheduling
  • Customer Service Management
  • Partnership Building
  • Retail Inventory Management
  • Friendly and Positive
  • Problem-Solving
  • Program Implementation
  • Flexible Schedule
  • Customer Relations
  • Store Merchandising
  • Payment Collection
  • Cash Handling
  • Payment Processing
  • Customer Assistance
  • Returns Processing
  • Cash Register Operation
  • Product Knowledge
  • Customer Service Excellence
  • Credit and Cash Transactions
  • Cleaning and Sanitizing
  • Merchandise Restocking
  • Time Management Skills
  • Inventory Control
  • Written and Verbal Communication
  • Report Preparation

Timeline

Store Manager

The Cohiba Store
11.2022 - 04.2023

Store Manager

Melia Hotels
10.2019 - 11.2022

Digital Marketing

Melia Hotels
12.2013 - 12.2018

Cashier

Melia Hotels
01.2008 - 12.2013

Bachelor -

School of Hotel And Tourism

Ceramics Technician - Elaboration, Development, Finishing And Others

Leonardo Asares
Karelys PRAT ARENCIBIA