Zainab Alyousef
Jeddah
Summary
Dynamic professional with a proven track record in relationship building and effective customer communication, honed at Little Thinking Minds and various educational institutions. Excelled in enhancing customer engagement and resolving issues, leveraging skills in account management and solution management. Demonstrated exceptional ability in fostering positive relationships and utilizing technology to educate, achieving significant improvements in client loyalty and student development.
Overview
16
16
years of professional experience
Work History
Junior Relationship Manager
Little Thinking Minds
Jeddah
2023.07 - 2025.01
- Collaborated with internal teams to develop strategies that would increase customer engagement levels.
- Resolved client issues and complaints promptly, maintaining trust and loyalty.
- Achieved client loyalty through quality, productivity, service and proactive management.
Service Coordinator Supervisor
Kimberly Clark ( Olayan )
Jeddah
2020.12 - 2024.12
- Coordinated with other departments to ensure projects were completed on time and within budget.
- Facilitated communication between different departments in order to resolve issues quickly.
- Managed day-to-day operations of the department including scheduling tasks and assigning duties.
Teacher
Edugates International School
Jeddah
2011.01 - 2014.01
- Built and strengthened positive relationships with students, parents and teaching staff.
- Remained calm and patient in student interactions to support individual growth and development.
- Utilized technology-based learning tools to enhance classroom instruction.
Teacher
Green Hills International School
Jeddah
2009.01 - 2010.12
- Managed student behavior in classroom by establishing and enforcing rules and procedures.
- Used videos, lectures and moderated discussions to engage students during class.
- Prepared and graded subject tests for students.
- Met with parents to discuss students' progress and review areas requiring improvement.
Education
Marketing Management
Talal Abu-Ghazaleh Academy
Amman, Jordan2023-02
Skills
- Relationship building and management
- Effective customer communication
- Account management
- Customer education and consulting
- Solution management
- Excellent communication
Timeline
Junior Relationship Manager
Little Thinking Minds
2023.07 - 2025.01
Service Coordinator Supervisor
Kimberly Clark ( Olayan )
2020.12 - 2024.12
Teacher
Edugates International School
2011.01 - 2014.01
Teacher
Green Hills International School
2009.01 - 2010.12
Marketing Management
Talal Abu-Ghazaleh Academy